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Service Advisor

5 months ago

Acheson, Canada Strongco Full time

**Province**: Alberta
**Branch**: Acheson
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

As a Service Advisor, you are a highly motivated team player who ensures Strongco surpasses our customers’ expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of Service Department operations at all times.

**CORE COMPETENCIES**:

- Shop facilities and staff in the Service Department;
- Shop and field service processes and personnel in the Service Department;
- Supporting and driving all aspects of service in the Service Department;
- Safety of all personnel in Service Department;
- Proposing solutions to better streamline our internal processes as they relate to the Service Department;
- Reporting systems in the Service Department;
- Timely and proper flow of paperwork coming from Service;
- Developing Service Competence in all areas of Service;
- Ensure all Service Staff are working safely and with proper tooling;
- Coach and inspire the Service staff both in the branch and in the field;
- Implement internal systems to ensure the timely flow of paperwork through the Service Department;
- Structure Shop and Field procedures to monitor quality of work and drive customer satisfaction;
- Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls;
- Ensure Shop and Field Service staff have proper tooling to increase response times and drive customer satisfaction;
- Provide timely reporting to senior management to increase level of communication from the Service Department;
- Ensure all Training programs provided by manufacturers are implemented to increase customer satisfaction;
- Industry competence;
- Licensed mechanic;
- Integrity;
- Team player;
- Achievement driven;
- Ability to mentor;
- Ability to make decisions in a timely and consistent manner;
**EDUCATION/ TRAINING**:

- Post-secondary diploma and/or relevant working experience;
- Minimum 5 years of supervisory experience required