Spa Concierge

6 months ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

**Find Your Place at Park Hyatt Toronto**: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose: to care for people so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK HYATT TORONTO?**
- Complimentary meal during shift
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental medical benefits for you and your dependents 30 days after joining
- Tuition reimbursement program

**ABOUT THE ROLE**

The Stillwater Spa Concierge will create a welcoming environment for spa guests. The concierge will perform various tasks, such as answering phone calls and questions regarding spa services, products, and Park Hyatt Toronto Hotel. The concierge must master software for scheduling appointments and checking guests in and out while demonstrating high levels of professionalism at all times, ensuring the confidentiality and comfort of every guest.

Some of the responsibilities include:

- Book spa appointments
- Receiving and issuing payments
- Providing information to clients on retail products and spa services
- Escorting guests to and from treatment rooms and waiting areas
- Driving additional revenue by actively upselling retail products, promotional offers and encouraging repeat bookings
- Managing schedules and confirming appointments, as well as data entry
- Embody the brand’s history and values and share your enthusiasm with customers
- Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bills, accept cash and credit payments, and make change for customers.
- Post room charges accurately and promptly.
- Wrap or bag merchandise for customers and invite customers to return upon departure.
- Price and restock retail shelves when necessary
- When booking appointments, upsell services where possible
- Assist in training new reception colleagues on all aspects of reception duties, including promotions, changes, products and updates to operations when required.
- Handle all guest and client inquiries and/or complaints professionally and courteously.
- Build a lasting relationship with customers, secure their loyalty
- Other duties as assigned

**Qualifications**:
**EXPERIENCE AND QUALIFICATIONS**
- Previous experiences as a Concierge required
- Must possess a professional presentation
- Outstanding guest service skills, sophisticated verbal & written communication skills
- Strong interpersonal and problem-solving abilities
- Previous experience in a luxury spa setting is an asset
- Previous experience with spa booking software is an asset
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted for a job opportunity, please inform the Human Resources department if you need accommodations.

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