Account Manager

4 days ago

Brampton, Canada StackTeck Full time

**About StackTeck Systems Limited**

**MAJOR RESPONSIBILITIES**:

- Strategic account management and development.
- Present account strategy and obtain approval including new business opportunities in existing accounts.
- Set and track sales account targets, aligned with company objectives.
- Direct communication with customers, both local and internationally and lead and attend customer visits.
- Leverage consultative sales techniques to identify solutions for customer challenges.
- Program management of orders - responsible for delivering clean orders (technically and commercially) into the business. Lead confirmation meetings to ensure customer requirements are going to be met.
- Manage/execute customer service issues and customer complaints in conjunction with the Program Manager & Operations Team. Manage scope changes in excess of $10K.
- Act as the ambassador for the customer within StackTeck and for StackTeck with the customer.
- Travel as required (25%+) to meet customer and deliver presentations.
- Willingness to take on additional tasks/projects as required by the business.
- Back up the Program Manager as needed including hosting customer visits.

**MINIMUM QUALIFICATIONS**:
**TECHNICAL KNOWLEDGE/EXPERIENCE**
- Bachelor's degree in Engineering, Business or related field preferred. Certified Sales Professional (CSP) designation an asset.
- Excellent communication, presentation and negotiation skills.
- Second language skills would be a huge asset. Spanish and/or Italian preferred.
- Outstanding leadership and organizational skills
- Excellent multi-tasking ability and proven problem-solving skills.
- Excellent knowledge of MS Office; Working knowledge of CRM software an asset
- Proven ability to influence without authority.

**BEHAVIOURAL**
- Decision Making: Utilizing effective process to make decisions.
- Teamwork: Working effectively with others - Project Implementation/Execution involvement.
- Analytical Skills: Strong analytical and problem solving aptitude. Attention to detail.
- Interpersonal Skills: Effectively communicating, building rapport and relating well to people at all levels.

**WHAT WE OFFER**:

- Bright, clean, air conditioned office and production environment
- Convenient location with quick 407 and 427 highway access and public transit to our door
- Competitive compensation based on experience, with an attractive bonus structure
- Educational Assistance Program including training, development and post-secondary education with reimbursement.
- Company matching contributions to retirement savings plan (RSP)
- Comprehensive group benefit plan including medical, dental & life insurance coverage
- Employee Assistance Program
- StackTeck Systems Ltd. is committed to providing a barrier-free work environment in line with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process._

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