Customer Service Agent
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
**Tasks**:
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
**Computer and technology knowledge**:
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Quick Books
- Electronic mail
**Type of industry experience**:
- Metal fabrication
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Quick learner
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:
- Group insurance benefits
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