Bilingual Customer Support Representative

5 days ago


Edmonton, Canada WeKnowTraining Full time

**Bilingual Customer Support Representative**
- We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._

We Know Training is searching for a well-rounded Customer Support Representative

who has outstanding customer service, efficiency in troubleshooting, problem-solving and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Support Team.

Your Opportunity

It’s important you’re nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.

You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

**Responsibilities**:

- Provide a support experience that is compassionate yet concise.
- Communicate with clients independently _without _the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
- Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

**Qualifications**:

- Professional proficiency in both verbal and written French and English languages is required.
- Availability to work Mountain Standard Time (MST) time zone and weekends (Saturday - Wednesday) is required for this position.
- Front-line virtual customer service experience is strongly preferred
- Expert in troubleshooting, navigating technical environments and figuring out how things work.
- Passionate about customer-focused service and willing to go the extra mile to create customer delight

Why We Know Training?

We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

Perks
- Flexible work program offering fully remote, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
- 100% medical and dental premiums employer paid
- Life insurance
- Disability insurance
- Employee Assistance Program
- Flexible working hours
- Flexible paid time off program
- Casual dress environment
- Fun company culture
- Growth potential



  • Edmonton, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative -**_ In Office Position_** **#150, 15315 123 Ave NW, Edmonton, Alberta T5V 1S6** - We Know Training is a rapidly expanding technology leader in the online regulated training space, _with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative...


  • Edmonton, Canada Loshen & Crem Full time

    **About Us**: At Loshen & Crem, we're not just skincare enthusiasts; we're passionate advocates for healthy, radiant skin. With a commitment to excellence and a touch of fun, we're dedicated to raising the industry's standards and providing our clients with unparalleled service. Our boutique is a haven where beauty meets expertise. Our approach is based on...


  • Edmonton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...


  • Edmonton, Canada Perativ Full time

    Salary: **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members...


  • Edmonton, Canada Xplornet Communications Inc. Full time

    **Position Overview**: * Bilingual VCSR Bilingual Virtual Customer Service Representative **Position Overview**: * We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in...


  • Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Bilingual Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in...


  • Edmonton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...


  • Edmonton, Canada Ennis Fabrics Full time

    Bilingual Customer Experience Representative (Full-time Remote - Work from Home) Languages Required: English & French Full time Hours: 9:00 AM MST - 5:30 PM MST - Monday - Friday (40 Hours per week) Location: Full-time remote - Work from Home Primary Responsibilities: (not in sequence of importance) Order Management: - Process orders accurately, advising...


  • Edmonton, Canada Diploma Healthcare Group Full time

    The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B. **Somagen Diagnostics Inc.** was founded +30 years...


  • Edmonton, Canada Diploma Healthcare Group Full time

    The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B. **Somagen Diagnostics Inc.** was founded +30 years...


  • Edmonton, Canada Diploma Healthcare Group Full time

    The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B. **Somagen Diagnostics Inc.** was founded +30 years...


  • Edmonton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...


  • Edmonton, Canada WeKnowTraining Full time

    **Customer Support Representative -**_ In Office Position_** **#150, 15315 123 Ave NW, Edmonton, Alberta T5V 1S6** - We Know Training is a rapidly expanding technology leader in the online regulated training space, _with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has...


  • Edmonton, Canada WeKnowTraining Full time

    **Customer Support Representative -**_ In Office Position_** **#150, 15315 123 Ave NW, Edmonton, Alberta T5V 1S6** - We Know Training is a rapidly expanding technology leader in the online regulated training space, _with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has...


  • Edmonton, Canada Aventura Marketing INC Full time

    Aventura Marketing has been ranked the 44th Fastest-Growing business in the country by Globe and Mail. To support growth, we are looking for bilingual _ Tagalog and English-speaking Sales & Customer service Representative to join our sales team._ Why Choose Us? Personalized coaching and mentoring Professional and fun working and learning...

  • Customer Care Lead

    7 days ago


    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Support Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...


  • Edmonton, Canada Safety Express Ltd. Full time

    **Role**:Customer Service Representative** ***Safety Express Ltd an Aramsco Company has been serving its clients for over 30 years in the Abatement, Restoration, and Industrial Safety and Surface Preparation market. We are seeking an enthusiastic individual with exceptional interpersonal skills, as well as a strong background in customer service to join our...


  • Edmonton, Canada Safety Express Ltd. Full time

    **Role**:Customer Service Representative** - *Safety Express Ltd an Aramsco Company has been serving its clients for over 30 years in the Abatement, Restoration, and Industrial Safety and Surface Preparation market. We are seeking an enthusiastic individual with exceptional interpersonal skills, as well as a strong background in customer service to join our...


  • Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for...