Technical Writer

3 weeks ago

Ottawa, Canada Multiview Corporation Full time

**TECHNICAL WRITER (Remote within Canada)**

Reporting to the Vice President of Product Management, we are seeking an ambitious **Technical Writer** to join our high-energy, growing team. This position will ensure that all product documentation is accurate and easy to understand to support our clients and client-facing teams.

As a Technical Writer, you must be:

- A problem solver who can assess obstacles, prioritize solutions and work collaboratively to achieve results.
- Self-motivated and able to work with limited supervision.
- A hands-on learner who is not afraid to roll up their sleeves.

**WHAT WE ARE LOOKING FOR**:
At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

**_

If this sounds like you, read on

**WHAT YOU WILL DO**:

- Define, design, and write user-friendly end-user documentation, including text, diagrams, and other visual aids to give the target audience the information they need to be successful.
- Develop and implement a comprehensive documentation strategy.
- Collaborate with stakeholders to assess documentation requirements and priorities.
- Set standards and guidelines for product documentation.
- Obtain a broad understanding of Multiview’s offerings, to translate complex information into simple, engaging, and informative content; be familiar with the product, product features, and target users, for the purpose of optimizing documentation.
- Evaluate current content and develop innovative approaches for improvement.
- Manage the delivery of documentation through various company channels; drive the change.
- Ensure consistency and integrity of documentation practices across the company.
- Update documentation as needs is identified and new features are delivered.
- Actively participate in continually improving processes and team initiatives
- Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.

**Key Relationships**:

- Vice President of Product Management
- Product Managers
- Other Documentation Specialists
- Client Success leaders
- Engineering and QA team members

**Work **Environment**:

- Work independently with mínimal supervision
- Extensive collaboration with team members and other departments
- Flexible hours around core business hours
- Remote work option

**COMPETENCIES PORTFOLIO**:

- **Teamwork** - works with multiple teams cross-functionally, effectively addressing the needs of each team while always keeping the client’s outcomes as the driver.
- **Problem-solving** - Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required.
- **Time management** - Ability to handle multiple schedules simultaneously to meet deadlines and prioritize tasks to ensure smooth a prospective experience.
- **Communication** - Ability to address different audiences and stakeholders to communicate their message, clearly and efficiently, both written and verbal.
- **Initiative** - Seeks, accepts, and completes new tasks; works independently with little supervision.

**KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS**:

- A degree, diploma, certification, or equivalent in communications, English, Journalism, Marketing, or related field
- **A minimum of three (3)** years of recent demonstrated experience as a **Technical Writer** providing professional, comprehensible, intuitive, and high-quality documentation
- Knowledge of software documentation principles, processes, and tools
- Advanced MS Office Skills
- Ability to extract information from interviews, technical documents, test data, and hands-on work and convert it to an appropriate level for the intended audience.
- Demonstrated analytical, organization, interpersonal, and problem-solving skills.
- Innovative thinker with a growth mindset
- Proven ability to work independently and manage a high volume of projects.
- Resourceful and self-motivated, ability to work under mínimal supervision and/or strict deadlines, on multiple projects.
- Willingness to be coached, mentored, and driven to reach your fullest potential.
- Build relationships with stakeholders at all levels.

**PREFERRED**:

- **Experience Level**: 3-5 yrs. Technical Documentation Writer experience
- Prior ERP Software experience is considered an asset.
- Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply._

**ABOUT US**:
Our people-first culture is our biggest advantage, and we are excited to share that commi

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