Legal Aid Worker

2 weeks ago

Toronto, Canada Legal Aid Ontario Full time

Union: OPSEU
- Job Number: J0224-0228
- Job Title: Legal Aid Worker - Family
- Job Type: Permanent Full Time
- City, Province, Country: Toronto, Ontario, Canada
- Job Location: Toronto
- Job Category: Customer Service / Customer Associates
- Role Designation:
- LAO Workplace Based - Role is physically based in an in-person LAO workplace.- Open Positions: 1
- Posting Date: February 8, 2024
- Closing Date: February 15, 2024
- Salary: $51,378.23 - $76,692.01/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
The family Legal Aid Worker (LAW) is an integral member of both their core family triage team and the larger Toronto Family Law Services program that provides family law services, legal information, advice and other applicable unbundled family law services in the Toronto District.

This position will handle a high-volume of clients, many of whom are vulnerable or are from marginalized communities and have time-sensitive, complex family law matters or have varying needs making for demanding and challenging work. This position will appeal to a motivated, ambitious individual with substantial experience in family law who can effectively navigate the demands of a dynamic and busy workplace.

Job duties may be expanded to include assisting clients within the Toronto Criminal Law Services and Criminal Summary Legal Advice programs

Home Location: Toronto Provincial Office
Secondary Location: Ontario Court of Justice at 311 Jarvis Street, 47 Sheppard Avenue and any other location in Toronto where duty counsel services are provided.

Reporting to: Manager, District Operations

**Key accountabilities**:

- The LAW is responsible for:
- Conducting assessments in a virtual environment to identify the vulnerability of clients, and determine financial and legal eligibility and the appropriate service required in their family law path
- Assisting with client interviews, information gathering, document collection, financial assessments and client and stakeholder correspondence
- Scheduling client appointments to speak with LAO family lawyers
- Accurate client referral to LAO or external services as required
- Creating systems to manage the volume of work, and the ability to compile information

for statistical purposes and reporting/analysis- Working effectively and collaborating with core and program team members every day
- Performing other duties as required, including assessing SLAF referrals for the Toronto District and directing those callers to an appropriate service. There may also be opportunities to assist with the Toronto District Criminal Law Services program.

**Required skills & experience**:

- Excellent interpersonal, communication and interview skills, and sound judgment for working

with a high-volume of clients, lawyers and other agencies;- Ability and willingness to work closely and effectively with a team;
- Aptitude and willingness to work effectively with vulnerable and marginalized clients, particularly those with mental health issues and survivors of domestic abuse;
- Proven ability to learn and adapt to new or modified policies and procedures;
- Advanced computer and technology skills, specifically with Microsoft Office (Word, Excel, PowerPoint) Legal Files, PeopleSoft, Outlook and Adobe

Preferred Skills & Experiences:
- Prior family

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