Driver Coordinator

2 weeks ago

Cambridge, Canada Challenger Motor Freight Inc. Full time

**The Opportunity**:
The Driver Coordinator (Weekday, Nights) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates.

Hours of work**:Sunday to Thursday from 11:00pm to 7:00am**

**Challenger's Operations team believes in the right for employees to disconnect from work while at home. Driver Coordinators are not expected to answer calls or work inquires while on personal time and this practice reinforces our commitment to work-life balance.**

**A Day in the Life**:

- Responds to and resolving driver inquiries in a professional and respectful manner.
- Assists Customer Service Department with any customer inquiries regarding the shipment.
- Ensures the dispatch plan is executed effectively and collaborates with our Planners on redesign.
- Participates in driver retention initiatives including data collection, root cause analysis and mediation.
- Ensures integrity of data in our system including ETAs, driver availability, projected late shipments, etc.
- Performs other duties as required

**What You Need To Be Successful in This Role**:

- Enjoy solving problems.
- Thrive on helping people.
- Excited by new challenges and variety in day to day duties.
- Root cause analysis and diving into the “why”
- Enjoy geography.
- Outstanding listening skills.
- Value quality of work and accuracy of data.
- Must enjoy helping people. Success in this position is determined by your ability and desire to help others, whether this is a driver, a customer or colleague.
- Value people as individuals and tailor your approach for the best outcome.
- Thrive in a collaborative environment. We work as a team and win as a team.
- Detail oriented. Success of the business is determined by paying attention to the details, no matter how small and this is especially true in transportation.
- Effectively communicate to various levels of positions (drivers, customers, managers).
- Distill information and determine appropriate solutions.
- Self-starter and works with mínimal supervision. Autonomy in day-to-day activities and demonstrates good time management skills.
- Positive attitude, well-organized and enthusiastic.
- Are naturally curious and appreciates a continuous learning environment that develops your individual career goals.

**Envision**:
Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

**How To Apply**:
If you are looking to join a premier transportation company and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of **Driver Coordinator (Weekday, Nights)** may be right for you.

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