Service Advisor

1 month ago

Portage la Prairie, Canada Dunn Ram Trucks Full time

**Job Advertisement: Customer Service Representative**:
Are you looking for more than just a job? Do you want to be part of a team that values collaboration, integrity, and going the extra mile?
If so, we'd love to hear from you We're a busy and fast-growing collision center looking for a Customer Service Representative to join our team.
If you take pride in your work, care about doing the right thing, and thrive in a positive, team-oriented environment, this could be the perfect opportunity for you.

**What You'll Do**:
Your day-to-day duties will include, but are not limited to:

- Answering phone calls, greeting, and assisting customers with their needs.
- Downloading claims, sending collision links, and organizing claim intake.
- Opening and closing glass claims, collision claims, and repair orders (R.O.s).
- Training in estimating standards and auditing claims as needed.
- Booking customers for repairs and keeping them updated electronically.

**What We're Looking For**:
We're hiring for values first, skills second. You'll excel in this role if you:
1. Are a Team Player - You communicate effectively, contribute positively, and thrive in a collaborative environment. Selfishness doesn't work here
2. Take Personal Ownership - You're accountable, follow through on commitments, and always do what you say you will. We don't make excuses, and neither should you
3. Take Extra Care - You have an eye for quality, pay attention to the details, and always go the extra mile to get things right. We don't let things fall through the cracks.
4. Do the Right Thing - You operate with honesty, integrity, and transparency, always acting for the greater good. Dishonesty doesn't fit with our culture.

**Skills & Experience**:

- Computer skills are an asset.
- Customer service experience of 3+ years preferred (but not required).
- MPI collision center experience of 3+ years preferred (but not required).

**What We Offer**:
We take care of our team because we know they take care of our customers. When you join us, you'll enjoy:

- RRSP/TFSA match to help you save for your future.
- Comprehensive medical benefits for your health and well-being.
- A supportive, values-driven workplace.
- Opportunities for growth and training.
- A chance to be part of a team that genuinely cares about its employees and customers.

**Ready to Join Us?**:
Your next opportunity starts here.

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