IT Helpdesk Analyst

IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.

1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required

**Job Profile**
- Support Windows and MAC desktop and laptop computers
- General access and connectivity issues
- Basic administration of user accounts and groups
- Take ownership of trouble tickets, working and tracking issues to resolution
- Record detailed information into Service Desk ticketing system
- Support for mobile devices such as iPhones and Android phones
- Occasionally act as a liaison between Partners/Clients and NOC team in India
- 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment
- Windows and Apple operating systems
- Proficient in Active Directory
- Knowledge of network basics
- Knowledge of VPN basics
- Excellent communication, written and verbal are vital
- Excellent customer service skills are vital
- College or Technical Institute degree in Information Technology or other related discipline required.
- CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset
- Customer service, especially with inbound phone contact

**About Flexis**

Flexis is a global provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada. Our State-of-the-Art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.

Flexis also provides a turn-key, 24x7 SOC as a Service including the technology and security expertise necessary to secure your IT environment. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Paid time off
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Are you comfortable working remotely for this position?

**Experience**:

- IT Help desk: 2 years (required)

Work Location: Remote