User Support Technician

1 month ago

Edmonton, Canada GREATWAY TELECOM LTD. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
- Computer science
- Computer technology/computer systems technology
- or equivalent experience
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
**Computer and technology knowledge**:

- iOS
- MAC
- Linux
- Networking software
- Networking hardware
- TCP/IP
- Wireless networks
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
**Workplace information**:

- Remote work available
**Other benefits**:

- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week

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