Poa Administration and Corporate Collections Clerk

3 weeks ago

Simcoe, Canada Norfolk County Full time

**Basic Function**:

- To undertake a wide variety of POA collections related activities including background investigation of files, determining appropriate enforcement action to ensure maximum recovery, initiating all collection activities, monitoring outside collection agency files, recoveries and processing of accounts including monthly payments and receivables reconciliation.
- To provide high-quality and efficient front counter customer service.
- To act as courtroom clerk and provide administrative support in all functions related to the preparation and operation of Provincial Offences Court, as required.

**Position Description**:

- To participate in the strategic planning of the collections program including establishing priorities and procedures, performing background investigation of files, researching, determining the appropriate enforcement action to ensure maximum recovery (including civil action as necessary) and notification of appropriate write-offs.
- To be knowledgeable and accountable for all POA collection activities including generating and mailing various collection letters, telephone collections, liaising with the public, defining payment terms, processing payments, preparing and filing Certification of Default, Writs of Seizure and Sale and other pertinent Court documents and processing non-sufficient funds payments.
- To act as a Courtroom Clerk as needed; endorsing court dispositions, recording court proceedings, arraigning, swearing in defendants, officers, witnesses, making notes for transcription purposes, scheduling court matters and related court updating.
- To create and establish reports for statistical and performance reporting for budget purposes, including monthly download files from the Ministry, preparing monthly ticket statistics using information provided by the Ministry of the Attorney General and updating databases from a variety of sources.
- To communicate with debtors and attempt to resolve outstanding payments through negotiated payment arrangements and plans.
- To act as primary liaison with external collection agencies by assigning files, recoveries, processing accounts and monitoring their performance.
- To prepare and maintain accurate records and documentation for all collection files and programs, enforcement proceedings, correspondence and statistical information and to assist in addressing and resolving any issue or concern identified in the collection process.
- Accountable for the preparation of all transcripts that are ordered from court proceedings, as well as calculating payment and distribution of completed documents.
- To prepare, attend and participate in civil enforcement Court processes including Small Claims Court action and judgement debtor’s examinations.
- To prepare, file and monitor all proof of claims with appropriate trustee for bankruptcy cases.
- To ensure the safe and secure daily opening and closing of the office administration and courtroom areas each day.
- To prepare for court proceedings including, setting up court, testing recording equipment, distributing and posting court dockets, scheduling court dates, updating of court dispositions onto ICON, updating of court dockets, extensions and re-openings, as required
- To monitor and oversee the operation of CAMS, and be accountable for the development and facilitation of training and related programs as required.
- Review and initiate new protocols and practices as case law develops and ensure all stakeholders are informed of the changes.
- Complete financial audits including all CAMS audits and ICON audits.
- To participate on committees and/or working groups on behalf of Norfolk County as required.
- To prepare and present written and verbal reports, policies and procedures and/or recommendations to staff, Council, external agencies and the public as required.
- Provide guidance and work collaboratively in regards to procedures and workflows to ensure the efficient operation of Provincial Offences Administration.
- Responsible and accountable for detailed knowledge and understanding or all other positions in POA to act as primary back-up.
- To perform all other duties as assigned.
- To prepare and process all journal entries for daily deposits, accounts receivable payments from other jurisdictions and to process related accounts payable invoices.
- Accountable for the preparation of all accounts receivable and accounts payable to other jurisdictions (Ministry of the Attorney General, Service Ontario, etc.)
- To provide high quality and efficient front counter and telephone service by delivering a wide range of information and transactional services including the operation of a point of sale terminal to process and complete payment transactions including receiving money, making change, issuing and balancing payment receipts, preparing and balancing documentation and delivering bank deposits.

**Requirements**:
**Knowledge and Experience**:

- Post-secondary degree/diploma in

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