Student Connect Centre Advisor, Training and Systems

2 months ago

Red Deer, Canada Red Deer Polytechnic Full time

**Please see Special Instructions for more details.**:
Availability will be required as needed for events and travel outside of normal working hours.

**Posting Details**:
Position Information

**Position Title**
- Student Connect Centre Advisor, Training and Systems**Position Summary**
- The Student Connect Centre Advisor, Training and Systems supports and manages client relationships with prospective, new, and current students through liaison with schools and programs; developing curriculum to deliver student self-directed academic advising utilizing learning management tools; providing analysis of recruiting and conversion tactics to measure effectiveness; acting as the Student Connect Centre (SCC) liaison for the program audit system; and, providing training to SCC staff on related systems. In addition, the position maintains systems to capture leads and measure conversion rates; provides recommendations for growing enrolment through lead generation, stewardship, and recruitment; and supports the conversion of applicants to registrants.- The position is part of a collaborative team that builds and improves the processes attracting learners to RDP supporting them to make informed decisions with the aim of becoming self-directed as they plan their pathway from education to career. Using a learner-centered approach this position will also recruit prospective students and advise current students to ensure they have the appropriate supports and information to successfully achieve their educational goals. The role requires the ability to solve complex problems, make recommendations, and offer solutions to support strategic enrolment management targets while exercising independent judgment and maintaining confidentiality. This position requires a high degree of flexibility, creativity, initiative, and collaboration.**Position Responsibilities**

**Student Academic Advising Systems and Support**
- Design and maintain academic advising curriculum.
- Use Blackboard (LMS) to deliver academic advising curriculum.
- Create or support and manage client relationship management system(s).
- Train SCC Advisors on the use of systems.
- Develops online recruiting resources including virtual booths for recruiting events.

Academic Programs:
- Deliver academic program advising to current and prospective students.
- Educate students about career and academic planning providing accurate academic program planning information based on the student’s identified pathway.
- Maintain up-to-date academic program planning information in systems and training materials related to student registration and student self-directed academic advising.
- Provide accurate information to prospective and current students related to transfer credit, pathways, and prior learning assessment.
- Assist with management of program and course enrolment.
- Support admission to programs through review of assessments and testing results used to place students in appropriate courses and programs based on academic goals.
- Process transfer credit as applicable.
- Add and drop courses for students requiring assistance while managing course reserves and restrictions.
- Manage social media accounts of assigned school and programs including coordination of student and faculty social media take-overs in the absence of assigned SCC Advisor
- Participate on the Strategic Communication Group and deliver coordinated communication tactics as assigned.
- Sign government forms related to funding (authorized signing official).
- Direct students to external award opportunities.

**General Advising and Retention**
- Maintain knowledge of RDP policies and procedures contributing recommendations to policy and procedure revisions.
- Refer students to other services and resources as necessary.
- Collect and record prospective and current student information ensuring compliance with FOIPP and CASL requirements using Banner, Grad Tracker, and Client Relationship information systems.
- Deliver training to students (Financial Literacy, Advising Tutorial, Grad Tracker)
- Provide coverage in the absence of SCC Advisors.
- Support events and initiatives including New Student Orientation, Campus tours, Open House, and Convocation.
- Market and promote all programs/courses including work integrated learning and co-curricular opportunities.
- Emergency Funding:
- Recognize that a student is in crisis, even if the student is not forthcoming regarding the full nature of their situation.
- Issue emergency refunds and book loans.
- Refer students to services at RDP and in the external community.
- Financial Wellness:
- Refer students to financial wellness services at RDP and in the external community.
- Assist students to budget their resources.
- Awards:
- Screen students and refer them to the award opportunities they may be eligible to receive.
- Provide instructions for submitting the documentation required for award disbursement.
- Advise students of the disbursement process for various

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