Server

6 months ago

Cold Lake, Canada The PourHouse Group of Companies Full time

**Server**

Join the PourHouse Group of Companies and be part of a fun and dynamic team

We are hiring Servers who are passionate about providing excellent customer service and working in a fast-paced environment. Our Servers act as the face of the organization, influencing customer satisfaction and return visits. To succeed in this role, you will need to have a positive attitude and the ability to work well under pressure.

Your goal will be to provide a high-quality service that will help us maintain and attract customers.

**Daily responsibilities will include the following**:

- Greet customers and maintain a friendly demeanor throughout their experience.
- Accurately take food and beverage orders, correctly using the ordering system.
- Write food orders on order slips, memorize orders, or enter orders into computer for transmittal to the kitchen staff.
- Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff.
- Understand and communicate what is on the menu, answering questions and making recommendations on menu selections to customers, if necessary.
- Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
- Engage with customers in a friendly manner.
- Knowledge of the food and beverage menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Prepare checks that itemize and total meal costs and sales taxes.
- Collect payments from tables.
- Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, and/or kitchen areas.
- Know and follow applicable food service safety regulations and best practices.
- Be able to stand on your feet for hours at a time and be able to lift up to 25 lbs. regularly.
- Be willing to work flexible hours that may include weekends and holidays.

**Qualifications and Skills Required**:

- Experience providing excellent customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure.
- Able to perform high-quality work while unsupervised.
- Able to handle money accurately and operate a point-of-sale system.
- Ability to work in a fast-paced work environment and deliver orders in a timely manner.
- High school diploma recommended

The PourHouse Group of Companies has become a prominent presence in Cold Lake and the surrounding area. Our diverse portfolio includes the iconic **PourHouse Bar & Grill**, known for its neighborhood sports bar ambiance; the **PourHouse at the Beach**, a delightful spot right on Kinosoo Beach which specializes in ice cream, poutine, and burgers, providing a picturesque setting where the views extend for miles, and the atmosphere adds to the overall experience; the **PourHouse Food Truck**, is always ready to cater to events big or small, bringing a vast menu of delectable items to top off any occasion; **Hack’s by the PourHouse**, located in the Cold Lake Golf and Winter Club, features a restaurant and lounge with meeting rooms and private event space as well as the beverage cart service in the summer for the golf course; **Clarks General Store** is a fun place to grab a bite to eat and enjoy a casual dining experience on the beautiful Lakeshore Drive and at last **The Marina Bowling Centre**, with its 8 lanes of 5-pin bowling, extensive food menu, and licensed facilities, is a wonderful place that hosts a variety of events, including birthday parties, private events, Christmas and New Year’s parties and league bowling as well.

**Job Types**: Full-time, Permanent

Pay: $15.00-$20.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Casual dress
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- serving: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)
- ProServe (preferred)

Work Location: In person

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