User Experience Research Co-op

6 months ago

Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your Role**:
As User Experience (UX) Research Co-op you will be working with our research team to learn about the needs, wants and behaviour of customers. You will work closely with a researcher and help them conduct qualitative and quantitative research to understand our customers' problems. As part of the research team, you will work with the business to understand their needs and collaborate with designers and developers to inform products based on data-driven insights.

This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. You will be working with a team that values critical thinking, creativity and professional growth. If you are curious about people and enjoy using data to understand behavior, this is a great opportunity to grow your skills.

**About You**:

- Working towards (or recently graduated from) a human behaviour-related degree such as HCI, Psychology, Human Factors, Social Science, Statistics etc.
- Excellent interpersonal and communication skills
- Course work or work experience with research methods
- Course work or work experience with any of the following is considered an asset but not essential:

- Data analysis and statistics
- Data management and analysis using software such as R, SPSS, Excel, etc.

**Your Job**:

- Participate in research activities such as meetings, project planning, materials development, etc.
- Support a primary researcher in conducting studies from planning to analysis and reporting
- Take responsibility for running a research project to address a product development need.

**You will develop skills in**:

- Data management including gathering, cleaning and organizing
- Data analysis and statistics
- Identifying and refining research questions
- Selecting appropriate research methods
- Developing research materials such as research plans, discussion guides, surveys, etc.

**To Apply**:
**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

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