Proctor
4 days ago
**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
**About Us**:
**Who We Are**:
Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.
**Responsibilities**:
**Responsibilities**:
The Proctor will work with the HBA Program Services team and Chief Proctors to administer exams across both HBA 1 and HBA2 - undergraduate program at the Ivey Business School. Exams will include both written and secure computer-based exams. The incumbent will oversee the entire exam process which includes: set up of the exam room. distributing exams, reviewing exam instructions with students, monitoring students during the exam, collecting exams, completing all relevant exam tracking paperwork, and submitting all exams and paperwork to the Exam Office post exam. Ivey exams run from 2 - 4 hours in length with set up time pre-exam and collection time post exam. Proctors will be asked to use a laptop while in the exam room to communicate with Chief Proctors, IT Services and HBA Program Services staff.
Proctors are expected to be available during the Ivey exam periods. Exams occur for approximately 1.5 weeks in the months of October, December, February and March/April. Proctor hours are scheduled based on availability. No set number of hours is guaranteed. Annual training takes place in the month of September.
Please note, Proctors may be asked to assist in the MSc, and MBA departments as well.
This position may also ask successful applicants to be co-pilots for classes if the need should arise.
- Comfortable in a classroom environment that is fast paced and requires multi-tasking and quick response (e.g., capturing the order of raised hands, capturing those who contribute, coordinating breakout groups, discussion polls and other zoom functionality)
- Ability to exercise privacy and confidentiality at all times
**Qualifications Education**:
- No Degree, Diploma, or Professional Designation required
**Experience**:
- 2-3 years of experience providing customer service
**Skills, Abilities & Expertise**:
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability to employ a systematic and efficient approach to work
- Ability to confront issues or situations in an objective manner
- Strong verbal communication skills
- Ability to work in a manner that models best practices in confidentiality standards
- Ability to respond promptly to any issues in the exam room and knowing when to escalate for further decision and response.
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Computer skills with the ability to learn and use software programs
**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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