Global Field Technician

4 months ago

Greater Sudbury, Canada NSS Canada Full time

**Purpose of Position**:

- To repair, install and support electronic, microprocessor-based systems and radio communications equipment including, end user training, issue identification and resolution for equipment, based on client mine sites and on Leica’s premises
- To address challenging technical issues with current and future products

**Major Areas of Responsibility**:

- Supporting Mining Systems products and systems developed and distributed by NSS Canada for the mining industry, including field work within our customer’s mining operations
- Identifying problems and repairing / replacing equipment
- Training customers in fault identification and component repair / replacement
- Communicating directly with customers and managing customer relationships as required for NSS Canada to best support our customers
- Appropriate paperwork (e.g., timesheets, job cards etc.) to be completed in a timely manner
- Reporting requirements as required by Operations Manager
- To analyze and facilitate process improvement for technical service department, within sphere of influence
- To establish and expand upon documentation and procedures to improve efficiency
- To use relationships developed with client networks and contacts to advise sales team of potential opportunities for product sales and service arrangements
- Compliance with NSS Canada’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
- Other duties as required

**Major Challenges / Problem Solving**:

- Dealing with conflicting priorities
- Maintaining communication flow to Sudbury office from external location
- Keeping up to date with new products and technologies as they are developed

**Decisions Expected**:

- Own Authority_
- Setting of day-to-day priorities within overall priority listing
- Make recommendations for service delivery improvements where necessary
- Advising Operations Manager of business risk areas as they are identified
- Personal responsibility for maintaining required accreditations (statutory requirements and site-specific requirements, e.g., safety inductions etc.)

**Qualifications & Experience Required**:
**Education & Credentials**:

- Technical Mining Engineering 2- or 3-year program (pre-requisite)
- Undergraduate Degree - Mining Engineering or similar (asset)
- Underground Experience considered an asset
- Driver’s license
- Valid Passport
- Eligible to work in Canada
- French and Spanish speaking (asset)

**Critical Knowledge, Skills & Abilities**:
**Skills & Abilities**:

- Willingness to learn new skills and technologies
- Keen interest in providing a superior level of customer service and support to our clients
- Ability to work proactively with mínimal supervision
- Ability to work effectively in a high paced team environment
- Strong written and verbal communication skills
- Strong interpersonal and negotiation skills

**Travel**:

- Substantial travel at short notice (approx. 50% of work time). This is a requirement for the incumbent in this role

**Physical Demands**:

- Whilst performing the duties of this job, the employee is regularly required to stand, walk, use hands and arms to, handle, feel, and reach
- The employee is regularly required to sit, climb, or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds
- Specific vision abilities required by this job include colour vision, peripheral vision, depth perception, and ability to adjust focus

**Work Environment**:
While performing the duties of this job, the employee may be exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is sometimes loud.

This position involves substantial time within an industrial or underground working environment and applicants should be able to work within those conditions.

**For the Workforce Development Stream.**

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Have you previously participated in an NOHFC funded internship?

Work Location: In person

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