Customer Service Representitve

3 days ago

Lachine, Canada BMO Financial Group Full time

2650 Victoria Street Lachine Quebec,H8S 1Z3

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    2 weeks ago

    Lachine, Canada Brenntag Full time

    **Customer Service Representative**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: - Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local...

  • Customer Service Representative

    2 weeks ago

    Lachine, Canada BMO Financial Group Full time

    Address: 2650 Victoria Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired...

  • Customer Service Representative

    1 week ago

    Lachine, Canada Brenntag Full time

    **Customer Service Representative**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: - Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local...

  • Customer Service Representative

    1 day ago

    Lachine, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Customer Service Representative

    1 day ago

    Lachine, Canada Brenntag Canada Full time

    **About Brenntag Canada** Brenntag Canada is a subsidiary of Brenntag, the global market leader in full-line chemical distribution headquartered in Essen, Germany. We are a leading distributor of specialty and commodity chemicals to major Canadian resource and manufacturing industries. With more than 100 years of history and experience, our commitment to...

  • Customer Service Representative

    2 days ago

    Lachine, Canada Nuvatek Distribution Full time

    **Job description** Nuvatek Distribution is a business to consumer and business to business retailer and a distributor of various types of consumer goods which are sold throughout Canada and the United States via eCommerce platforms, direct mail and sales representatives. We are currently seeking a Customer Service Representative to support the Direct-to...

  • Customer Service Representative

    3 days ago

    Lachine, Canada Nuvatek Distribution Full time

    **Job description** Nuvatek Distribution is a business to consumer and business to business retailer and a distributor of various types of consumer goods which are sold throughout Canada and the United States via eCommerce platforms, direct mail and sales representatives. We are currently seeking a Customer Service Representative to support the Direct-to...

  • Customer Service Representative

    1 day ago

    Lachine, Canada Nuvatek Distribution Full time

    **Job description** Nuvatek Distribution is a business to consumer and business to business retailer and a distributor of various types of consumer goods which are sold throughout Canada and the United States via eCommerce platforms, direct mail and sales representatives. We are currently seeking a Customer Service Representative to support the Direct-to...

  • Customer Service Representative

    4 days ago

    Lachine, Canada Nuvatek Distribution Full time

    **Job description** Nuvatek Distribution is a business to consumer and business to business retailer and a distributor of various types of consumer goods which are sold throughout Canada and the United States via eCommerce platforms, direct mail and sales representatives. We are currently seeking a Customer Service Representative to support the Direct-to...

  • Customer Service Representative

    1 week ago

    Lachine, Canada Brenntag Full time

    Job Summary: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration...

  • Lachine Customer Counter 16:00

    1 day ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Service Representative

    2 weeks ago

    Lachine, Canada Michelangelo Full time

    **Job Summary** We are looking for someone motivated to help our company grow and reach new limits. Michelangelo Moulding is a Canadian moulding distributor serving all of Canada and United States. Our company has gained a significant presence in the framing world over the years. Our small offices allow for a more familiar and responsive workplace. The...

  • Customer Service Representative

    3 weeks ago

    Lachine, Canada Domtar Full time

    Based out of our office located in **Lachine,** we have an immediate full-time (hybrid) opportunity available within the Customer Care department. Our office is located at 2125 23e Avenue, Lachine, QC H8T 1X5. Poste aussi affiché en français sous le titre Représentant service à la clientèle **Duties of this position include, but are not limited...

  • Lachine Customer Counter 16:00 to 20:00

    1 week ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Lachine Customer Counter 16:00 to 20:00

    3 days ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Counter Clerk 16:00 to 20:00

    4 days ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Counter Clerk 12:00 16:00

    5 hours ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Service Representative

    2 weeks ago

    Lachine, Canada Michelangelo Full time

    **Job Summary** We are looking for someone motivated to help our company grow and reach new limits. Michelangelo Moulding is a Canadian moulding distributor serving all of Canada and United States. Our company has gained a significant presence in the framing world over the years. Our small offices allow for a more familiar and responsive workplace. The...

  • HR Geo Services Specialist

    1 day ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Service\service a La Clientele

    4 days ago

    Lachine, Canada Samuel, Son & Co., Limited Full time

    Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join one of our team in Lachine, QC. If you think you have what it takes to...