Coach, Smartlife

Assist participants in navigating the SmartLife e-commerce site.
- Handle of SmartLife Center daily consumer transactions.
- Build strong, positive relationships with consumers, and seek insight into their unique needs, goals and lived experiences to better tailor appropriate solutions.
- Educate participants of the current accessible high-tech solutions that are the future and the present through hands-on and virtual demonstrations and product testing groups.
- Provide administrative support by connecting with participants in the Phone it Forward, Tech Mate, AT Waitlist, and Connecting with Technology programs
- Assist participants with basic troubleshooting of their iOS devices.
- Facilitate virtual and in-person, interactive workshops and one on one sessions to instruct low vision/blind participants in the use of their iOS and Windows devices - including both built-in, and add-on, accessibility features.
- Through SmartLife Centres, in-person and virtual programming, build and maintain consumer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
- Grow the knowledge base of existing and new consumers through coordination of regularly planned and facilitated learning workshops; virtual and in-person demonstrations of products; 1:1 consultations; participant 1:1 coaching; and new tech deployment training.
- Develop and integrate creative programmatic strategies to engage SmartLife consumers with existing and new SmartLife accessible technologies.
- Collaborate with the National SmartLife team to develop and execute marketing strategies that engage and inform consumers and promote new and emerging technology solutions, technology programs and technology initiatives through CNIB SmartLife Centre.

**Requirements**:

- Good relationship/team builder and networking skills with a variety of internal and external stakeholders.
- Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines.
- Excellent analytical, problem definition and problem-solving skills.
- Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
- Professional attitude, results oriented, strategic and flexible.
- Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.
- Post-secondary degree or diploma in a related field and relevant experience.
- 1-2 years of experience with accessible and assistive technologies, program development and implementation.
- Excellent verbal and written communication.
- Strong understanding of and demonstrated track record of product sales and exceptional customer service provision.
- Knowledge in accessibility and adaptive technologies is considered an asset.
- Experience in training people with vision loss is considered an asset.
- Experience in developing and delivering training workshops and presentations.
- Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.
- Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.

**Work Environment**:

- This position may require the ability to work occasional overtime/flex time.
- This position may have to deal with difficult situations or people.
- This position may require travel.
- This is a **part-time on-site** position.

**About us**

Life is a beautiful, wonderful, complex thing. Life with sight loss should be no different. At CNIB, we're on a mission to change what it means to be blind, and we're not slowing down. We think big, take risks, embrace change, and ask questions. We're inviting you to be part of the conversation.

Our team's health and wellness are a priority, which is why we offer comprehensive benefits, competitive compensation, and flexible work schedules developed to help you stay healthy.

At CNIB, we are relentlessly passionate about what we do. We are in our second century of smashing societal barriers and stigmas through innovative programs and powerful advocacy. We are a collaborative, empowered team that drives achievement and equality. If that sounds like your cup of tea, let's talk.

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: $24.00-$28.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Thunder Bay, ON P7A 4B2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-09-08