Coach, Smartlife

**Coach, SmartLife**:
**Part-time, Permanent**

**Thunder Bay, Ontario**

**Your impact at CNIB**:

- Recruit, engage, and lead an integrated workforce of students, volunteers, etc.
- Responsible for a critical assessment of the current portfolio of products, technologies, and services offered through the CNIB Client Experience Centre.
- Assist participants in navigating the SmartLife e-commerce site.
- Handle of SmartLife Center daily consumer transactions.
- Through SmartLife Centres, in-person and virtual programming, build and maintain consumer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
- Build strong, positive relationships with consumers, and seek insight into their unique needs, goals and lived experiences to better tailor appropriate solutions.
- Grow the knowledge base of existing and new consumers through coordination of regularly planned and facilitated learning workshops; virtual and in-person demonstrations of products; 1:1 consultations; participant 1:1 coaching; and new tech deployment training.
- Develop and integrate creative programmatic strategies to engage SmartLife consumers with existing and new SmartLife accessible technologies.
- Collaborate with the National Smartlife team to develop and execute marketing strategies that engage and inform consumers and promote new and emerging technology solutions, technology programs and technology initiatives through CNIB Smartlife Centres.
- Educate participants of the current accessible high-tech solutions that are the future and the present through hands-on and virtual demonstrations and product testing groups.
- Provide administrative support by connecting with participants in the Phone it Forward, Tech Mate, AT Waitlist, and Connecting with Technology programs
- Assist participants with basic troubleshooting of their iOS devices.
- Facilitate virtual and in-person, interactive workshops and one on one sessions to instruct low vision/blind participants in the use of their iOS and Windows devices - including both built-in, and add-on, accessibility features.
- Represent CNIB Smartlife at regional accessible technology tradeshows virtually or in-person.
- Process orders and collect payments for client’s accessing funds through the Assistive Device Program (ADP)

**Requirements**:
**Who you are**:

- A proven record of strong demonstrated leadership skills and delivery of customer-focused initiatives in a complex organizational structure.
- Good relationship/team builder and networking skills with a variety of internal and external stakeholders.
- Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines.
- Excellent analytical, problem definition and problem-solving skill.
- Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
- Professional attitude, results oriented, strategic and flexible.
- Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.
- Proactive desire to connect and foster relationships within the community through organizing learning workshops.
- Adept at thinking strategically to aid in realizing solutions for challenges specific to each individual consumer.

**We want to hear from you if you have**:

- Post-secondary degree or diploma in a related field and relevant experience.
- 3 - 5 years of experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent customer service provision.
- Excellent verbal and written communication and superior interpersonal skills.
- Strong understanding of and demonstrated track record of product sales and exceptional customer service provision.
- Extensive knowledge in accessibility and adaptive technologies.
- Extensive experience in training people with vision loss on utilizing accessible and assistive technologies.
- Experience in developing and delivering training workshops and presentations.
- Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.
- Volunteer engagement and staff leadership experience.
- Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.

**Benefits**

**Closing date: July 14, 2023.**

**About us**:
Life is a beautiful, wonderful, complex thing. Life with sight loss should be no different. At CNIB, we're on a mission to change what it means to be blind, and we're not slowing down. We think big, take risks, embrace change, and ask questions. We're inviting you to be part of the conversation.

Our team's health and wellness are a priority, which is why we offer comprehensive benefits, competitive compensation, and flexible work schedules developed to help you stay healthy.

At CNIB, we are relentlessly passionate about what we do. We are in our second century of smashing societal barriers and stigmas through inno