Escape Room/guest Service Manager

3 weeks ago


Nepean, Canada Escape Manor Full time

**JOB SUMMARY**: We are looking for a dynamic and enthusiastic leader to manage, nurture, and grow this key location and extension of our brand. Escape Room & Guest Service Manager will be service-oriented and embrace the amazing culture of Escape Manor through compassion, empathy, hard work, and dedication to team and product. They will be responsible for all aspects of the business, including the overall in-house guest experience, reservations, escape rooms, special events and birthday parties, inventory management, maintenance and upkeep of facilities, promoting customer reviews, and day-to-day employment matters.

**KEY RESPONSIBILITIES / MANAGEMENT TASKS**:
**Key Responsibilities**:

- To ensure the delivery of exceptional hospitality & entertainment experiences for guests
- To operate, maintain and grow the Escape Manor Junior brand
- To source, hire and train new team members
- To motivate, inspire and challenge team members to achieve excellence in their role
- To act as a brand ambassador both at the EM JR and within the community
- Coordinate management and administrative reporting tasks for the venue

**Required Skills/Criteria**:

- Strong leadership abilities
- Strategic thinker with passion for a challenge
- Strong communication skills, demonstrating honesty and integrity
- Experience with the Google Drive and associated Apps
- Ability to work a flexible schedule, including evenings, weekends and some holidays
- Bilingual in English and French a requirement
- Experience teaching or working with children is extremely valuable

**Qualifications**:

- Minimum 2 years of experience in a leadership position
- Minimum 5 years of experience in customer service
- Successful track record in change management
- Proven ability to meet and exceed targets
- Strong problem solving skills; able to identify problems and execute effective solutions
- Post-secondary education in a relevant field an asset
- Experience teaching or working with children is extremely valuable

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Store discount
- Tuition reimbursement

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Nepean, ON K2J 4P6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 2 years (preferred)
- Customer service: 5 years (preferred)

**Language**:

- French (preferred)

Work Location: In person

Expected start date: 2023-07-23



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