Experience Guide

7 months ago


Toronto, Canada Illuminarium at Distillery Full time

**Job Summary**:
**Responsibilities**:

- Welcome and warmly greet guests, establishing an inviting and enthusiastic atmosphere.
- Conduct compelling tours, infusing them with theatricality and creativity.
- Adapt experiences and delivery to suit the interests and needs of each group, ensuring a personalized and unforgettable experience.
- Respond to guest questions with accurate and detailed information about the organization, its offerings, and related events or activities.
- Assist in managing crowds, ensuring the safety and comfort of all guests during busy periods or high-demand experiences.
- Proactively address guest needs, promptly and professionally resolving any concerns or issues that may arise.
- Collaborate with the creative and operations teams to maintain a visually appealing, organized, and inviting environment for visitors.
- Participate in training sessions and workshops to further develop your storytelling, customer service, and interactive performance skills.
- Adhere to company policies and procedures regarding guest interactions, safety protocols, and confidentiality.

**Qualifications**:

- Education or demonstrated experience in performing arts, theatre, drama, or related field is preferred.
- Genuine passion for the arts, culture, history, or immersive experiences, with a natural inclination to share knowledge with others.
- Exceptional communication skills, with the ability to captivate and engage audiences of various ages, backgrounds, and interests.
- Strong stage presence, public speaking, and presentation skills, bringing energy, creativity, and a unique performance element to the tours.
- Excellent organizational and time management abilities, capable of prioritizing tasks and leading multiple groups simultaneously.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays, based on the needs of the business.
- First Aid and CPR certifications are a plus, though not required.

**Working Conditions**:

- Must be able to stand for long periods.

**Job Type**: Part-time

**Salary**: $18.00-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to work on weekends, evenings, and holidays based on business needs?

**Experience**:

- performing arts: 1 year (preferred)

Work Location: In person


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