Rtw Coordinator, Workers Compensation Claims

3 weeks ago

Metro Vancouver Regional District, Canada Coast Mountain Bus Company Ltd Full time

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE

Provides support in the implementation and to coordinate and monitor safe and sustainable stay at work and timely return to work plans for employees with work related injuries or illnesses. Provides support by coordinating and facilitating various activities within the Recover at Work Program and with claims management within the Safety & Emergency Management department.

KEY ACCOUNTABILITIES

Provides support in the implementation and to facilitate, coordinate and monitor safe, timely and sustainable stay at work and return to work (RTW) programs, projects, initiatives, and activities for employees with occupational injuries and illnesses; assist in the development and recommendation of creative and unique RTW plans based on the specific requirements of the employee, their role, and their departmental needs.

Liaises with employees, supervisors, unions, WorkSafeBC and the Occupational Health group to develop creative and individualized return to work plans based on the limitations and restrictions of the employee to ensure RTW plans are aligned and compatible with employee’s abilities. Coordinates, communicates, and documents the stay at work and return to work plans and schedules.

Identifies and resolves logístical issues for stay at work and return to work schedules to ensure successful implementation and provides related status updates to stakeholders.

Liaises with Supervisors and Managers to inquire about available rehabilitative and return to work opportunities. Coordinates follow up actions required to ensure a successful RTW plan and consults with others within the department as required. Leads or participates in making job offers.

Arranges appropriate medical, vocational, and work capacity assessments sponsored by WorkSafeBC to facilitate an expediated return to work plan, including site visits for claims adjudicators or consultants on behalf WorkSafeBC.

Provides support on WorkSafeBC claims management by taking action to support timely and appropriate return to work planning.

Tracks, records, and maintains statistical information regarding stay at work and return to work programs. Produces monthly information as required for departmental reporting.

Research and analyze various assignments/projects as directed for best practices and industry standards for continual improvement of return-to-work programs and processes.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirement for this job is acquired through a post-secondary diploma in kinesiology, Disability Management or a related discipline plus three (3) years disability management/workers compensation claims experience in a unionized environment. Designation in one of the following is an asset:

- Certified Return to Work Coordinator (CRTWC), Certified Disability Management Professional (CDMP), Certified Vocational Rehabilitation Professional (CVRP) or Return to Work Disability Manager (RTWDM).

OTHER REQUIREMENTS:
Solid knowledge of the concepts, principles, practices, and techniques pertaining to disability management with a focus on occupational injuries and diseases.

Solid interpersonal and communication skills to communicate and influence implementation of stay at work and return to work programs with employees, supervisors, managers, union officials, WorkSafeBC.

Solid organizational, planning and project management skills to provide coordination and logístical support within the context of specific timeframes.

Basic knowledge of the collective agreements and other regulatory requirements.

Ability to work independently under mínimal guidance and as well as with a team to collaborate and share information in disability management and to implement action plans.

**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and be

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