Customer Service Clerk

7 months ago


Winnipeg, Canada Accurate Lawn and Garden Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: No degree, certificate or diploma
- Experience: 1 year to less than 2 years
**Work setting**:

- Urban area
- Public sector
- Private company, corporation or industry
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Receive payments
- Sell merchandise
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
- Answer clients' inquiries and provide information
- Answer written and oral inquiries
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Windows
- MS Word
**Weather forecasting experience**:

- Agriculture
**Security and safety**:

- Reference required
**Transportation/travel information**:

- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Handling heavy loads
- Standing for extended periods
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Team player
- Dependability
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
**Financial benefits**:

- Bonus
- Commission
**Long term benefits**:

- Group insurance benefits
- Long-term care insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Learning/training paid by employer



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