Branch Manager

_**Le français suit**_

**ABOUT US**

**Switzer-CARTY**is the fastest growing privately held school bus company in Ontario and one of the largest school bus operators in Ontario, transporting over 100 000 students each day. Recognized as a leader in the industry, Switzer-Carty is known for delivering superior customer service and having a strong commitment to building a culture that values peoples and supports employees in doing their best work.

**Working out of our Casselman branch, key responsibilities of this role include the following**:

- Lead the overall success of the branch by maintaining and optimizing branch profitability
- Grow the business by developing new opportunities
- Create a best-in-class customer experience by through exceeding customer expectations
- Implement people strategy that drives engagement and supports retention
- Lead any change initiative and ensuring all relevant information is cascaded to their respective teams.
- Ensure all branch activities are conducted with compliance to governing regulations, internal policies and procedures.

**You bring**:

- Leadership experience, five years plus of management experience with the transportation industry, experience in bus transportation and/or branch management considered an asset
- University degree or college diploma, university degree in business considered an asset.
- Experienced in utilizing, coordinating and balancing resources to increase and organizational effectiveness
- Financial acumen - experienced in budget planning and reporting
- Strong relationship building and customer service skills, ability to build positive, collaborative working relationships with internal employees including drivers, technicians and co-workers as we;; as external industry stakeholders including Consortium General Managers, staff and school board officials as well as government agencies ( MOT, MOE, Municipal Regulators and Compliance Officers)
- Strong communications skills, demonstrated ability to communicate with others in a clear and concise manner, easily adapts communication style to the audience to ensure desired message is understood, remains calm and professional when delivering difficult information or communicating under challenging circumstances.
- Mentoring and coaching skills, ability to develop others and provides a supportive environment for colleagues to learn and grow, comfortable in providing feedback and working with employees on addressing performance gaps.
- Strong organizational and time management skills
- Team player, demonstrates effective interpersonal skills and works cooperatively across the organization to achieve common goals, speaks positively of the organization and is a positive role model for others.
- Bilingual in French and English

If you are looking for a new opportunity where you will have an immediate impact, we look forward to hearing from you.

**À PROPOS DE NOUS**

**Switzer-Carty**est l’entreprise privée de transport scolaire à la croissance la plus rapide en Ontario et l’un des plus grands opérateurs de transport scolaire en Ontario, transportant plus de 100 000 élèves chaque jour. Reconnue comme un leader du secteur, Switzer-Carty est connue pour offrir un service client de qualité supérieure et pour son engagement fort à bâtir une culture qui valorise les gens et aide ses employés à faire de leur mieux.

**Travaillant à partir de notre succursale de Casselman, les principales responsabilités de ce rôle sont les suivantes**:

- Diriger le succès global de la succursale en maintenant et en optimisant la rentabilité de la succursale.
- Développer l’entreprise en développant de nouvelles opportunités
- Créer une expérience client de premier ordre en dépassant les attentes des clients
- Mettre en œuvre une stratégie RH qui stimule l’engagement et favorise la rétention.
- Diriger toute initiative de changement et s’assurer que toutes les informations pertinentes sont transmises à leurs équipes respectives.
- S’assurer que toutes les activités de la succursale sont menées dans le respect des réglementations en vigueur, des politiques et procédures internes.

**Tu apportes**:

- Expérience en leadership, cinq ans et plus d’expérience en gestion dans l’industrie du transport, expérience en transport par autobus et/ou en gestion de succursale considérée comme un atout.
- Diplôme universitaire ou collégial, diplôme universitaire en commerce considéré comme un atout.
- Expérience dans l’utilisation, la coordination et l’équilibrage des ressources pour accroître l’efficacité organisationnelle
- Sens financier - expérience en planification et rapports budgétaires
- Solides compétences en matière d’établissement de relations et de service à la clientèle, capacité à établir des relations de travail positives et collaboratives avec les employés internes, y compris les chauffeurs, les techniciens et les collègues comme nous ;; en tan