Store Manager

7 months ago


Vancouver, Canada Small Victory Bakery Full time

Our philosophy at Small Victory Bakery is to provide our customers with a warm neighborhood bakery experience. The mission is simple; always be the best part of someone’s day.

RESPONSIBILITIES

1. Model, coach and hold staff accountable for providing an exceptional customer service experience

2. Lead and manage store level aspects of human resources, including recruitment, coaching, training, performance management, and succession planning

3. Demonstrate leadership by taking an active role on the floor to engage and build rapport with customers and proactively provide support for team members

4. Provide guidance and support to the Supervisors to effectively manage their teams and resources to ensure consistency in service delivery and product quality standards

6. Monitor and measure overall store performance and with a thorough understanding to report issues, performance results, opportunities, and challenges, along with recommendations for improvement

7. Optimize profitability by controlling key variable costs of food, coffee, supplies and labor

8. Maintain control and management of inventory including reconciliation of invoicing, waste reporting, and inter unit transfers

9. Monitor and uphold store brand standards in service, product quality and image

10. Monitor equipment performance and follow preventative maintenance schedules to reduce repair, including periodic deep cleaning and tech maintenance

11. Oversee and/or submit weekly orders for all store needs: coffee, tea, pastry, produce, supplies, etc.

12. Follows and complies with SV Cash Handling and Transaction protocols

13. Follows Health and Safety protocols

14. Follows Company Employee Handbook guidelines and protocols

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC V5Y 1K9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (required)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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