Implementation Specialist

4 weeks ago

Kitchener, Canada Constellation1 solutions Full time

**Location: Kitchener/Markham, ON**

The Implementation Specialist is responsible for the onboarding and training of Constellation1 Software solutions to our customer base. The position will focus on understanding the customer’s needs, completing applicable onboarding/training, supporting the customer throughout the implementation process and providing feedback internally to key stakeholders on areas for improvement based on customer feedback and implementation roadblocks.

**Responsibilities**:

- Assess customer’s needs and determine optimal implementation path
- Act as the primary point of contact for designated customer’s
- Modify project plans for each customer, detailing the tasks that need to be completed for the timely installation of software.
- Assist customer in optimal utilization of software tools
- Provide training to all customer’s using web service tools
- Develop new processes and recommend improvements to all procedures and ensure optimal level of customer satisfaction at all times
- Coordinate with customers to ensure implementation is completed within required timeframes according to contract
- Schedule and run meetings. Communicate post-training action items and accomplishments.
- Collaborate with customer’s, web developers, programmers, product managers, account managers and sales personnel.
- Identify and communicate risks. Escalate to management when needed.

**Qualifications**
- Fluent in verbal and written English
- Strong understanding/experience in Accounting/Bookkeeping
- Proven experience working as an Implementation Specialist
- Sound technical knowledge
- Ability to multi-task effectively
- Ability to work independently or as part of a team
- Strong analytical and problem-solving skills
- Excellent organizational and time management skills
- Exceptional communication and customer service skills
- Organizational skills including attention to detail.
- Strong working knowledge of Microsoft Office
- Knowledge of budgeting, scheduling, planning, and cost control.

**Bonus Qualifications**
- Real estate knowledge
- Project Management Institute certification (CAPM, PMP)
- Intermediate SQL skills

**Education and Experience**
- Bachelor’s degree or equivalent
- 3-5 years of implementation experience

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