Account Services Representative

2 weeks ago

New Glasgow, Canada Newfold Digital Full time

Who we are.

What you’ll do & how you’ll make your mark.-
- Effectively capture accurate and detailed business information, meeting our quality expectations, in order to build their Professional Website or Online Marketing Campaign.- Manage a book of accounts during the onboarding process providing a seamless customer experience.- Must be able to multi-task and work well in a fast-paced environment.-
- Promote the benefits of newly established services to reduce early-life churn and increase customer satisfaction.-
- Openly accepts and incorporates qualitative feedback.- Participates in cross-functional team meetings to improve processes.- Identify and cross-sell additional professional service offerings based on customer needs.- Must be available for all shifts including holidays, Monday-Friday 8am-8pm.

Who you are & what you’ll need to succeed.- Excellent verbal and written communication skills.- Ability to type 40 words per minute (WPM).- Detail-oriented, problem solver, and dynamic.- Dedicated, organized, and team oriented.- Strong conflict resolution, critical thinking and trouble-shooting skills.- Basic understanding of Microsoft Word, Outlook and Excel.- High school (or equivalent) is required.- College/University degree with 2-3 years professional experience, a plus.

Why you’ll love us.- We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.- We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching RRSP, Generous vacation policy, and much more- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

LI-SM1 #LI-Remote

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