Guest Services Agent
4 weeks ago
The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
If you have the desire to work as a Guest Services Agent in a boutique hotel, and looking to join a team of champions we want to meet you.
**AT THE C HOTEL BY CARMEN’S OUR GUEST SERVICES AGENTS**:
Represent the C Hotel and drive our culture through daily interactions with our guests throughout all stages of their stay.
Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.
Are the first point of contact for our guests while working in a busy, vibrant and dynamic environment, on a supporting and energetic team.
This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. We offer part time opportunities during the daytime as well as weekends. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment.
**THE GUEST SERVICES AGENTS AT THE C HOTEL BY CARMEN’S HAVE THE OPPORTUNITY TO**:
- Provide a warm, engaging and personalized experience for our guests
- Respond to guest requests and inquiries in a timely manner
- Promote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as needed
- Learn the details and be familiar with the current available rooms, their location, layout and room rates
- Coordinate room status updates with Housekeeping and other departments to ensure up to date room availability
- Maintain inventories of room vacancies, reservations and room assignments
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Become familiar with the daily activities, events and meetings taking place within the C Hotel by Carmen’s
- Manage and resolve all guest complaints in a professional and courteous manner
- Process reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agents
- Participate in efficient pre-arrival, arrival, departure and overall experience for guests
- Present statements of charges to departing guests and receive payment; maintain cash float and security of keys
- Maintain a professional appearance and demeanor
- Exercise good judgment and demonstrate leadership abilities
- Drive positive change in the organization
- Other duties as assigned
**GUEST SERVICES AGENT POSITION REQUIREMENTS**:
- Friendly, professional and customer service focused
- Positive, outgoing and friendly team player
- Strong problem solving abilities
- Excellent verbal and written communication skills
- Ability to build rapport quickly with guests
- Ability to work well under pressure in a fast paced environment
- Smart Serve Certified
- Intermediate level proficiency in Microsoft Suite required
- Availability to work during the day, weekends and night shifts required
- Previous experience using a POS system an asset
- High School Diploma required, completion of college or university program in hospitality management is considered an asset
- Experience as a Guest Services Agent an asset
- Experience using OPERA considered an asset
**WHAT CAN WE OFFER?**
- Great Place to Work Certified
- Competitive wage package
- Pay on demand
- Flexible work schedule
- Staff recognition, years of service rewards
- Group RRSP
- Hotel discounts worldwide
- Restaurant discounts
- Wellbeing programs
- Participation in staff events
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, The Hamilton Convention Centre by Carmen’s, fig&lemon, and the Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide acco
-
Guest Service Agent
3 weeks ago
Hamilton, Canada Vrancor Full time**Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **REPORTS TO**:GUEST SERVICES MANAGER** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering...
-
Guest Service Agent
3 weeks ago
Hamilton, Canada Sheraton Hamilton Full timeSheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people...
-
Guest Service Agent
4 weeks ago
Hamilton, Canada Sheraton Hamilton Full timeSheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people...
-
Guest Services Agent
3 weeks ago
Hamilton, Canada Carmen's Group Full timeThe Best Western Premier C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The Best Western Premier C Hotel by Carmen’s is part of Carmen’s Group; an...
-
Guest Services Agent
3 weeks ago
Hamilton, Canada Carmen's Group Full timeThe C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to...
-
Guest Services Agent
3 weeks ago
Hamilton, Canada Carmen's Group Full timeThe C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company...
-
Guest Services Agent
2 weeks ago
Hamilton, Canada Carmen's Group Full timeThe C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to...
-
Part Time Guest Services Agent
4 weeks ago
Hamilton, Canada Vrancor Full time**POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Staybridge Suites Hamilton** **ADDRESS: 20 Caroline St. South Hamilton, ON L8P 0B1** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...
-
Full Time Guest Services Agent
5 days ago
Hamilton, Canada Vrancor Full time**POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Staybridge Suites Hamilton** **ADDRESS: 20 Caroline St. South Hamilton, ON L8P 0B1** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...
-
Guest Service Agent
2 weeks ago
Hamilton, Canada Sandman Hotel Group Full timeProud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...
-
Part Time Guest Services Agent
4 weeks ago
Hamilton, Canada Staybridge Suites Hamilton Full time**POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Staybridge Suites Hamilton** **ADDRESS: 20 Caroline St. South Hamilton, ON L8P 0B1** - **Flexible for all shifts and weekends**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to...
-
Part Time Guest Services Agent
2 weeks ago
Hamilton, Canada Homewood Suites by Hilton Full time**POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Homewood Suites by Hilton Hamilton** **ADDRESS: 40 Bay Street S. Hamilton, ON M8P 0B3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...
-
Guest Service Agent
2 weeks ago
Hamilton, Canada 40 Bay Street South Hamilton, ON L8P 0B3 Full time**POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**: **Guest Services Manager** **LOCATION: Homewood Suites by Hilton** **ADDRESS: 40 Bay Street South, Hamilton, ON L8P 0B3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...
-
Guest Experience Centre Consultant
3 weeks ago
Hamilton, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant for our Hamilton area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...
-
Guest Experience Centre Consultant
4 weeks ago
Hamilton, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Hamilton, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Guest Experience Centre Consultant
4 weeks ago
Hamilton, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Hamilton, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Guest Service Agent
2 weeks ago
Hamilton, Canada Sheraton Hamilton Full timeSheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people...
-
Guest Service Agent
3 weeks ago
Hamilton, Canada Sheraton Hamilton Full timeSheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people...
-
Guest Services Agent
2 weeks ago
Hamilton, Canada TownePlace Suites by Marriott Hamilton Full time**POSITION**:Guest Services Ambassador **STATUS/LENGTH**: Part-Time **HOURS OF WORK**:16 - 20 per week **SUMMARY OF DUTIES**: Reporting directly to the Guest Service Supervisor. With Sales administrative responsibilities that will be supervised by the Sales Manager, this position is responsible supporting all aspects of Guest Service Supervisor role and...
-
Guest Services Supervisor
2 weeks ago
Hamilton, Canada Homewood Suites by Hilton Hamilton Full time**POSITION AVAILABLE: Guest Services Supervisor** **REPORTS TO**: **Guest Services Manager** **LOCATION: Homewood Suites by Hilton** **ADDRESS: 40 Bay Street South, Hamilton, ON L8P 0B3** **SUMMARY**: Under the general guidance of the Front Desk Manager and within the limits of establishing Homewood Suites by Hilton Hamilton policies and procedures, the...