Guest Service Agent

2 weeks ago

Hamilton, Canada Sandman Hotel Group Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning With over 60 hotels (and growing) there has never been a more exciting time to join our team.

**JOB REQUIREMENTS**:

- Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency with Microsoft and Maestro software packages

**DUTIES**:

- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Luggage assistance
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Book telephone reservations
- Computes bills, collects payment and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on specified form and enter on switchboard.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.

**APPLICABLE SKILLS**:

- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets atGrouse Mountain andRevelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money
- Group Life Insurance, Extended Health, Dental, Vision Care
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**SUMMATION**:
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

  • Guest Service Agent

    2 weeks ago

    Hamilton, Canada Vrancor Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **REPORTS TO**:GUEST SERVICES MANAGER** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering...

  • Guest Service Agent

    2 weeks ago

    Hamilton, Canada Sheraton Hamilton Full time

    Sheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people...

  • Guest Services Agent

    4 weeks ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company...

  • Guest Services Agent

    3 weeks ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company...

  • Guest Services Agent

    3 weeks ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to...

  • Part Time Guest Services Agent

    3 weeks ago

    Hamilton, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Staybridge Suites Hamilton** **ADDRESS: 20 Caroline St. South Hamilton, ON L8P 0B1** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...

  • Part Time Guest Services Agent

    3 weeks ago

    Hamilton, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Staybridge Suites Hamilton** **ADDRESS: 20 Caroline St. South Hamilton, ON L8P 0B1** - **Flexible for all shifts and weekends**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to...

  • Guest Service Agent

    4 weeks ago

    Hamilton, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...

  • Guest Service Agent

    4 weeks ago

    Hamilton, Canada Hampton Inn by Hilton Hamilton Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT - FULL TIME** **REPORTS TO**:GUEST SERVICES MANAGER** **ADDRESS**: Hampton Inn by Hilton Hamilton 7 Queen Street North, Hamilton, ON L8R 2T9 **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest...

  • Guest Experience Centre Consultant

    4 weeks ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Hamilton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 weeks ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Hamilton, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    3 weeks ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Hamilton, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Service Manager

    3 weeks ago

    Hamilton, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Manager** **REPORTS TO**:General Manager** **LOCATION: Staybridge Suites Hamilton-Downtown** **ADDRESS: 20 Caroline Street South Hamilton, ON L8P 0B1** **Description** JOB SUMMARY: Under the general guidance of the Hotel General Manager and within the limits of establishing Staybridge Suites, Hamilton-Downtown...

  • Guest Services Supervisor

    4 weeks ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company...

  • Night Guest Service Agent

    2 weeks ago

    Hamilton, Ontario, Canada Sheraton Hamilton Full time

    Sheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people...

  • Guest Services Manager

    2 weeks ago

    Hamilton, Canada Carmen's Group Full time

    We are seeking a dynamic, personable, and passionate hospitality professional to join our C Hotel leadership team as our Guest Services Manager! As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to deliver extraordinary experiences. You will be...

  • Front Desk Agent

    6 days ago

    Hamilton, Canada Accor Hotels Full time

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Front Desk Agent

    1 week ago

    Hamilton, Canada Accor Hotels Full time

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Guest Service Associate

    2 weeks ago

    Hamilton, Canada TownePlace Suites by Marriott Hamilton Full time

    **POSITION**:Guest Services Ambassador **STATUS/LENGTH**: Full-Time **HOURS OF WORK**:30 - 40 per week **SUMMARY OF DUTIES**: Reporting directly to the Guest Service Supervisor. With Sales administrative responsibilities that will be supervised by the Sales Manager, this position is responsible supporting all aspects of Guest Service Supervisor role and...

  • Guest Service Associate

    3 weeks ago

    Hamilton, Canada TownePlace Suites by Marriott Hamilton Full time

    **POSITION**:Guest Services Ambassador **STATUS/LENGTH**: Full-Time **HOURS OF WORK**:40 per week **SUMMARY OF DUTIES**: Reporting directly to the Guest Service Supervisor. With Sales administrative responsibilities that will be supervised by the Sales Manager, this position is responsible supporting all aspects of Guest Service Supervisor role and...