Advisor, Claims Technical

6 months ago

Winnipeg, Canada Definity Financial Corporation Full time

Job ID : 6819
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Winnipeg, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**Job scope & responsibilities**:

- Customer experience: Increase our business agility to deliver an exceptional customer and broker experience while balancing fraud detection, investigation and prevention.
- Talented and engaged teams - Increase visbility, reward and recognition, cultivate and implement training and development programs. Communicate emerging trends - case law, process changes, guidelines and protocols.
- Indemnity/expense management: Broaden technical expertise and knowledge of SIU and operational lines staff through stakeholder/committee discussions.
- Efficiency & Scalability: Develop, document and implement protocols, guidelines, and continuous operational improvement plans. Timely completion of audits to drive quality assurance. Advance corporate culture and diversity initiatives.

**What you'll be doing?**
- Support in resolution of customer complaints/broker/ombudsman
- Improve processes between National Operational teams and SIU
- Collaboration with Enterprise Fraud Insights, SIU Admin, Advanced Analytics and National Operational teams
- Increase visibility through participation in National and SIU huddles, stakeholder, committee, and problem solving sessions
- Reward and recognition: Acknowledge contributions and achieved milestones of front-line staff and peer to peer. Promote use of Definity Plus.
- Cultivate and implement training and development programs: Create and support National and SIU fraud training, streamline internal modules, vet training material
- Review emerging trends/Communicate: Fraud case law, industry fraud/crime, support law enforcement, regulators, and other agencies to action suspicious or fraud losses
- Schedule regular meetings with SIU staff and key stakeholders to develop action strategies against prospective performance to drive indemnity and expense
- litigation support for SIU matters referred to legal counsel
- Assist in development of protocols, guidelines, and continuous improvement plans
- Conduct internal and external audits to monitor regulatory compliance, develop action plans to address gaps, and critically evaluate the effect of plan to conclusion
- Actively participate and contribute to corporate culture and diversity initiatives
- Strengthen collaboration between departments and industry: Internal departments - Claims, Underwriting, Actuary, Analytics, and Finance. External: IBC/Equite

**What you bring to the role?**
- University degree in any discipline or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation
- A minimum of 5 years claims experience. Multi-lined claims experience preferred but not mandatory

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Building Enclosure Technical Advisor

    6 months ago

    Winnipeg, Canada Efficiency Manitoba Full time

    CAREER OPPORTUNITY Building Enclosure Technical Advisor Are you interested in joining an organization that’s passionate about helping Manitobans save energy, money, and the environment? Efficiency Manitoba is our provincial Crown corporation focused on working with Manitobans to reduce electricity and natural gas consumption in homes, businesses, and...

  • Technical Customer Support Advisor

    3 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Technical Customer Support Advisor

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Technical Customer Support Advisor

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Technical Customer Support Advisor

    3 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Technical Customer Support Advisor

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Technical Customer Support Advisor

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Technical Customer Support Advisor

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **IntouchCX has been...

  • Supervisor, Claims Review

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **Supervisor Claims Review** Reporting to the Operations Manager, Audit and Claim Verification the Supervisor Claims Review will be responsible for monitoring the activities and productivity of their staff, assessing and monitoring workflow within the claims review team and overseeing the day to day operations of...

  • Administrative Assistant, Life Claims

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Description: - Permanent Full Time- We are looking for an **_Administrative Assistant - Full-time Permanent in Winnipeg, MB._** - The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure...

  • Bilingual Administrative Assistant, Life Claims

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **_Administrative Assistant - Full-time Permanent_** The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure that the benefit cheques are in the...

  • Worker Advisor

    2 months ago

    Winnipeg, Canada Manitoba Government Full time

    **Worker Advisor**: XO3 Administrative Officer 3 Regular/full-time Department of Labour and Immigration Employment Standards, Labour Winnipeg MB Advertisement Number: 43461 Salary(s): XO3 $63,794.00 - $81,648.00 per year Closing Date: November 11, 2024 The Manitoba government recognizes the importance of building an exemplary public service...

  • Claims Examiner

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our Claims Examiner team. You will be supported and rewarded for achieving clear individual and team objectives. As a part of our Claims Examiner team, you will have the...

  • Claims Implementation Specialist

    8 months ago

    Winnipeg, Canada People Corporation Full time

    This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. We are in search of a dynamic individual to join our team as a Claims Implementation Specialist to...

  • Service & Warranty Advisor

    1 month ago

    Winnipeg, Canada Ronds Marine Full time

    Are you passionate about boating, snowmobiling or ATV's? This could be your chance to make your passion a career! We are looking to add to our service team immediately. Responsibilities include: - Submit warranty claims and track warranty receivables - File and claim service and safety bulletins or recalls - Provide estimates and billing for insurance/MPI...

  • Service & Warranty Advisor

    6 months ago

    Winnipeg, Canada Ronds Marine Full time

    Are you passionate about boating, snowmobiling or ATV's? This could be your chance to make your passion a career! We are looking to add to our service team immediately. Responsibilities include: - Submit warranty claims and track warranty receivables - File and claim service and safety bulletins or recalls - Provide estimates and billing for insurance/MPI...

  • Bilingual Administrative Assistants

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Administrative Assistants (Life Claims) **Description: - Permanent Full Time- The Administrative Assistants (Life Claims) are responsible for the overall department workflow. We are currently hiring for 2 positions ( 1 French Bilingual & 1 English). They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors...

  • Claims Adjuster1

    2 months ago

    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Supervisor of Claims, the Claims Adjuster I is required to handle a variety of routine and low to medium complexity claims files and to assist in investigating, obtaining and reporting all facts required in the determination of legal liability of claims made by or against the City of Winnipeg. These facts must be recorded...

  • Desk Claims Examiner

    4 weeks ago

    Winnipeg, Manitoba, Canada Crawford & Company Full time

    **Job Overview:**Crawford & Company is seeking a highly skilled Desk Claims Examiner to join our team in Canada. This role will involve investigating, evaluating, negotiating, and settling claims by telephone and correspondence.The ideal candidate will have at least 2 years of technical claims handling experience in an insurance claims environment, knowledge...

  • Claims Supervisor

    6 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Claims Supervisor **to join our team in **Winnipeg**. **Position Overview** Under the direction of the Director, Claims the Claims Supervisor provides leadership to the Claims Adjudication team, to ensure service is delivered with a high level of professionalism and exceptional claims experience to our customers **Key...