Server

2 months ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**Position: Server**

**Sheraton Wall Centre Downtown - Café One Restaurant, Patio, Bar One**

**Reports To: Floor Managers**

**Indirect report to: Assistant F&B Manager, Supervisors, Chef de Cuisine**

As a Restaurant Server, you will play a crucial role in creating a positive dining experience for our guests. You will be responsible for providing excellent customer service, taking orders, delivering food and beverages, collecting payments, and ensuring guest satisfaction throughout their dining experience. Your ability to provide attentive and efficient service while maintaining a friendly and professional demeanor will contribute to the overall success of the restaurant.

**RESPONSIBILITIES**:
**Guest Interaction**:

- Greet guests warmly and create a welcoming atmosphere.
- Take orders accurately and answer any questions about the menu.
- Offer recommendations and provide information about daily specials.
- Address guest concerns and ensure their satisfaction throughout the dining experience.

**Order Management**:

- Enter orders into the POS system accurately, ensuring special requests are communicated to the kitchen.
- Coordinate with the kitchen staff to ensure timely and accurate delivery of food orders.
- Deliver food and beverages to tables in a timely and organized manner.
- Monitor table needs and refill drinks, clear dishes, and reset tables as necessary.

**Menu Knowledge**:

- Maintain a comprehensive understanding of the menu, including ingredients and preparation methods.
- Be prepared to explain menu items, including potential allergens and dietary options.
- Understanding of common food allergens.

**Upselling and Suggestive Selling**:

- Proactively recommend additional items such as appetizers, desserts, or specialty drinks.
- Recommend wine pairings, offers fresh items in season and sells in accordance to Chefs recommendations
- Connects with guests and customers to understand how to enhance their dining experience and increase revenue/ Use suggestive selling techniques to enhance the dining experience and increase revenue.

**Payment Processing**:

- Accurately process guest payments, handling cash and credit card transactions.
- Provide guests with itemized bills and process payments efficiently.

**Team Collaboration**:

- Communicate effectively with kitchen staff and other servers to ensure smooth service flow.
- Collaborate with colleagues to create a positive work environment and contribute to a cohesive team.
- Participate in all supportive functions as needed, by providing direct service to guest, including but not limited to serving tables, bussing tables, seating guests and general duties.

**Cleanliness and Presentation**:

- Ensure the dining area is clean, organized, and properly set up before service.
- Assist in cleaning and resetting tables for incoming guests.
- Maintain proper condition and cleanliness of dining areas and servicing equipment.

**Knowledge of Health and Safety Standards**:

- Adhere to food safety and sanitation guidelines to maintain a hygienic and safe environment for guests and staff.
- Reports any food safety observations to F&B Manager for proper follow up.

**Handle Guest Feedback**:

- Listen to guest feedback and address any concerns promptly and professionally.
- Escalate complex issues to the appropriate management personnel.
- Ensure station and table set-ups are complete and perform various side duties as assigned by the F&B Manager.
- Follow duties list and any other duties added by the F&B Manager and Assistant F&B Manager.
- Follow Wall Centre Hotel’s policies, procedures, adhere to appearance standards memo and any other memos from management.

**QUALIFICATIONS**:

- Minimum of two to three years’ experience in a server role is required.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Must have strong communication and interpersonal skills, both verbal and written (via phone and in-person).
- OpenTable knowledge is an asset / Micros knowledge is an asset.
- Must have Serving it Right and FoodSafe Level 1 Certification.
- Knowledge of food and alcoholic beverages.
- A positive, upbeat attitude with the ability to work well under pressure within a team.
- Excellent organizational and time management skills.
- Must have a flexible schedule and be available to work early mornings, evenings, weekends and holidays.
- Must be able to bend, stoop, squat, and stretch to fulfill a variety of opening or closing duties.
- Must be able to stand and exert well-paced mobility for up to 5 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis.
- Requires manual dexterity to use and operate all necessary equipment.
- Strong multitasking abilities and the ability to work under pressure.
- Positive attitude and a passion for providing exceptional guest experiences.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**ABOUT US**

The Sheraton Vanc

  • Server

    3 days ago

    Vancouver, Canada Jungle Room Full time

    As a Jungle Room server, you are responsible for positive guest interactions while taking orders and serving food, and beverages in a friendly and efficient manner. This position plays a big role in creating and providing the best customer experience and satisfaction. Therefore, as a server, it is essential that you maintain an energetic, friendly, and...

  • Server

    2 days ago

    Vancouver, Canada Jungle Room Full time

    As a Jungle Room server, you are responsible for positive guest interactions while taking orders and serving food, and beverages in a friendly and efficient manner. This position plays a big role in creating and providing the best customer experience and satisfaction. Therefore, as a server, it is essential that you maintain an energetic, friendly, and...

  • Servers

    1 week ago

    Vancouver, Canada Red Robin Canada Team Members Full time

    Extraordinary people, unbridled kindness, and Gourmet Burgers - they're the secret sauce to creating thoughtful and energetic teams with a passion for having fun. We're currently hiring Part-time & Full-time Servers with magnetic personalities who enjoy learning and being rewarded for a job well done.! Our burgers are where it all began. Serving them fresh,...

  • Servers

    7 months ago

    Vancouver, Canada Red Robin Canada Full time

    Extraordinary people, unbridled kindness, and Gourmet Burgers - they're the secret sauce to creating thoughtful and energetic teams with a passion for having fun. We're currently hiring Part-time & Full-time Servers with magnetic personalities who enjoy learning and being rewarded for a job well done.! Our burgers are where it all began. Serving them fresh,...

  • Servers

    7 months ago

    Vancouver, Canada Red Robin Canada Team Members Full time

    Extraordinary people, unbridled kindness, and Gourmet Burgers - they're the secret sauce to creating thoughtful and energetic teams with a passion for having fun. We're currently hiring Part-time & Full-time Servers with magnetic personalities who enjoy learning and being rewarded for a job well done.! Our burgers are where it all began. Serving them fresh,...

  • Server

    6 months ago

    Vancouver, Canada Earls Test Kitchen Full time

    We are looking for energetic **Servers **to enhance our service team. Our Servers build genuine and authentic connections that last a lifetime. Servers at Earls understand the true meaning of hospitality and deliver exceptional service with each interaction you make. **As a Server, you will**: - ** Provide exceptional dining experiences for Earls guests....

  • Servers

    4 weeks ago

    Vancouver, Canada Red Robin Canada Team Members Full time

    Extraordinary people, unbridled kindness, and Gourmet Burgers – they're the secret sauce to creating thoughtful and energetic teams with a passion for having fun. We're currently hiring Part-time & Full-time Servers with magnetic personalities who enjoy learning and being rewarded for a job well done.! Our burgers are where it all began. Serving them...

  • Server

    6 months ago

    Vancouver, Canada Nero waffles Full time

    Do you have previous experience s a server in a high olume fast paced environment? Ap y now to - ome part - our team to w - at one of Va - uver's busies - runch locations! The Company* Nero Waffl - is a dependent, locally owned - mily business that started with a tiny waffle shop on Robson Street in 2012. It has since then expanded with a larger...

  • Server/server

    6 months ago

    Vancouver, Canada M&M Cedar Group LTD Full time

    Overview: We are seeking dedicated Servers to join our team. As a Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. **Responsibilities**: - Greet and seat customers in a friendly and courteous manner - Take food and beverage orders accurately - Serve food and drinks promptly -...

  • Server

    6 days ago

    Vancouver, Canada Nero waffles Full time

    We are looking to expand and strengthen our front of house team! Are you an out-going, bubbly person with a passion for customer satisfaction? Would you enjoy free waffles and coffee on shift? If your answer was yes to those question, we may have exactly what your looking for, just keep reading! **Company description** We offer above industry wages. Nero...

  • Server

    4 months ago

    Vancouver, Canada Parq Vancouver Full time

    **_Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out farm to table restaurant - Honey Salt!_** **COMPANY OVERVIEW** Blau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Honey Salt. Honey Salt offers a...

  • Server

    6 months ago

    Vancouver, Canada The Victor Full time

    Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out American Steak & Seafood Restaurant - The Victor! Blau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Victor.The Victor represents the ultimate in a classic...

  • Server

    7 months ago

    Vancouver, Canada Parq Vancouver Full time

    **_Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out American Steak & Seafood Restaurant - The Victor!_** **COMPANY OVERVIEW** Blau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Victor.The Victor represents...

  • Server

    3 days ago

    Vancouver, Canada Parq Vancouver Full time

    **_Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out farm to table restaurant - Honey Salt!_** **COMPANY OVERVIEW** Blau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Honey Salt. Honey Salt offers a...

  • Server

    7 months ago

    Vancouver, Canada Minato Sushi Full time

    Now hiring server starting at $16.75 an hour with potential for higher pay. We are hiring someone who is willing to learn and is responsible. Your jobs duties will be to help with packaging and organizing to go orders as well as usual server duties. We offer on the job training. **Job Types**: Full-time, Part-time, Permanent **Salary**: From $16.75 per...

  • Server

    6 days ago

    Vancouver, Canada The Monocle Gastown Full time

    WWe are looking for servers for a new restaurant and bar located Gastown. This new location will be where pizza fans can find the best Neapolitan Pizza and drinks in downtown Vancouver. We are a modern restaurant with italian influence. with an elegant and modern approach. Opened daily it will offer selection of craft beers, local wines and a full bar with...

  • Server

    4 hours ago

    Vancouver, Canada Nero waffles Full time

    We are looking to expand and strengthen our front of house team! Are you an out-going, bubbly person with a passion for customer satisfaction? Would you enjoy free waffles and coffee on shift? If your answer was yes to those question, we may have exactly what your looking for, just keep reading! **Company description** We offer above industry wages. Nero...

  • Server

    4 months ago

    Vancouver, Canada Minato Sushi Full time

    Now hiring server starting at $16.75 an hour with potential for higher pay. We are hiring someone who is willing to learn and is responsible. Your jobs duties will be to help with packaging and organizing to go orders as well as usual server duties. We offer on the job training. **Job Types**: Full-time, Part-time, Permanent Pay: From $17.40 per...

  • Server

    7 months ago

    Vancouver, Canada Tacofino Ocho Full time

    **We are looking for great people who value safe, inclusive, and positive work environments to join us.** **About the role**: Tacofino is looking for a great person to join our team as a Server. **What we offer**: - Tips - Eligibility for extended health benefits - Eligibility for Employee and Family Assistance Program - A fantastic workplace environment...

  • Server

    6 months ago

    Vancouver, Canada Tacofino Ocho Full time

    **We are looking for great people who value safe, inclusive, and positive work environments to join us.** **About the role**: Tacofino is looking for a great person to join us Server on our Tacofino team. **What we offer**: - Tips - Eligibility for extended health benefits - Eligibility for Employee and Family Assistance Program - A fantastic workplace...