Manager, Operational Process Management

2 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Operational Process Management

**What is the opportunity?**

The Manager, Operational Process Management role will take part in process improvement initiatives to improve employee, client and advisor experience. This role will also be responsible for the shared development and managing of KPIs/SLAs to continuously monitor progress and be able to action as needed. This role will manage the documentation of current and future state processes and will be responsible for keeping teams accountable to process improvements by monitoring trends and implementing action plans as required.

**What will you do?**
- Gain detailed comprehension of end-to-end processes to be able to understand how new products/technology/processes would impact the process flow.
- Lead identified and approved process changes:

- Create implementation plans
- Monitor performance and report on any issues post-implementation.
- Assist with monitoring end-to-end process efficiency as changes are implemented. Identify areas of concerns/opportunities.
- Develop, monitor and manage reporting
- Create/pull, prepare commentary and distribute reports
- Analyze reports (trends, anomalies).
- Assist with communications for process changes
- Represent Client Acquisition Services as a SME on project and non-project initiatives, with a lens of ensuring new products, technology or processes are ingested in the most efficient way.
- Lead/support Change Management initiatives to support roll-out of process enhancements.
- Competitive Intelligence monitoring.
- Research ideas/concepts that could support our goal of continuously improving our end-to-end business processes (collaboration with stakeholders, identify and interpret data, present ideas/concepts for new processes).

**What will you need to succeed?**

**Must Have**
- Client Focus
- Collaborative
- Conceptual and Analytical Thinking
- Problem Solving
- Execution Excellence
- Process improvements
- Change management

**Nice to Have**
- Industry designations
- Change Management experience
- Project Management experience

**What’s in it for you?**
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your business and career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first

**Job Summary**

**Address**:
MISSISSAUGA, Ontario, Canada

**City**:
CAN-ON-MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Insurance

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-13

**Application Deadline**:
2023-03-27

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Operations Process Manager

    4 weeks ago

    Mississauga, Canada Holcim Full time

    Overview Lafarge is looking for a high-performing individual with a long-term outlook on becoming a business leader in the industry and within the organization. The Operations Process Manager’s objective is to support the GTA Operations Manager in establishing short and long range departmental goals and to increase the maturity of various systems...

  • Manager, Process Operations

    4 weeks ago

    Mississauga, Canada Walmart Canada Full time

    (CAN) Manager, Process Operations Walmart Connect page is loaded (CAN) Manager, Process Operations Walmart Connect Apply locations Mississauga, ON time type Full time posted on Posted 5 Days Ago job requisition id R-1842872 Position Summary... ...

  • Manager, Process Operations

    4 weeks ago

    Mississauga, Canada Walmart Canada Full time

    (CAN) Manager, Process Operations Walmart Connect page is loaded (CAN) Manager, Process Operations Walmart Connect Apply locations Mississauga, ON time type Full time posted on Posted 5 Days Ago job requisition id R-1842872 Position Summary... ...

  • Manager, Process Operations

    4 weeks ago

    Mississauga, Canada Walmart Canada Full time

    (CAN) Manager, Process Operations Walmart Connect page is loaded (CAN) Manager, Process Operations Walmart Connect Apply locations Mississauga, ON time type Full time posted on Posted 5 Days Ago job requisition id R-1842872 Position Summary... ...

  • Manager, Process Operations

    4 weeks ago

    Mississauga, ON, Canada Walmart Canada Full time

    (CAN) Manager, Process Operations Walmart Connect page is loaded (CAN) Manager, Process Operations Walmart Connect Apply locations Mississauga, ON time type Full time posted on Posted 5 Days Ago job requisition id R-1842872 Position Summary... The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational...

  • Manager, Process Operations Walmart Connect

    4 weeks ago

    Mississauga, Canada Walmart Canada Full time

    **Position Summary... **:The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement...

  • Manager, Process Operations Walmart Connect

    4 weeks ago

    Mississauga, Canada Walmart Canada Full time

    **Résumé des fonctions... **:The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as...

  • Manager, Process Operations Walmart Connect

    3 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the...

  • Manager, Process Operations Walmart Connect

    3 weeks ago

    Mississauga, Canada Walmart Canada Full time

    Position Summary...The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the...

  • Processing Manager

    6 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title: Processing ManagerLocation: Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, CanadaAbout Growing Globe ImmigrationAt Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply comprehend the...

  • Processing Manager

    6 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title : Processing Manager Location : Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, Canada About Growing Globe Immigration At Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply...

  • Processing Manager

    6 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title : Processing Manager Location : Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, Canada About Growing Globe Immigration At Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply...

  • Processing Manager

    5 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title : Processing Manager Location : Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, Canada About Growing Globe Immigration At Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply comprehend...

  • Processing Manager

    7 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title: Processing ManagerLocation: Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, CanadaAbout Growing Globe ImmigrationAt Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply comprehend the...

  • Processing Manager

    4 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title: Processing ManagerLocation: Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, CanadaAbout Growing Globe ImmigrationAt Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply comprehend the...

  • Processing Manager

    7 days ago

    Mississauga, Canada Growing Globe Immigration Inc. Full time

    Job Title: Processing ManagerLocation: Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, CanadaAbout Growing Globe ImmigrationAt Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply comprehend the...

  • (CAN) Manager, Process Operations Walmart Connect

    3 weeks ago

    Mississauga, Canada Walmart Canada Corp Full time

    Position Summary...The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the...

  • (CAN) Manager, Process Operations Walmart Connect

    3 weeks ago

    Mississauga, Canada Walmart Canada Corp Full time

    Position Summary...The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the...

  • (CAN) Manager, Process Operations Walmart Connect

    3 weeks ago

    Mississauga, Canada Walmart Canada Corp Full time

    Position Summary...The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the...

  • Processing Manager

    7 days ago

    Mississauga, ON, Canada Growing Globe Immigration Inc. Full time

    Job Title : Processing Manager Location : Corporate Office - 755 Queensway E, Mississauga, ON L4Y 4C5, Canada About Growing Globe Immigration At Growing Globe Immigration, we provide tailored immigration solutions to help our clients achieve their Canadian dreams. As regulated Immigration Consultants and former immigrants ourselves, we deeply...