Automotive Service Advisor

3 months ago


Brampton, Canada Gedi Route Cars Full time

**Responsibilities**:

- Greeting guests in an effective, timely manner with a focus on customer satisfaction and retention.
- Explaining the type of service work being performed in detail to guests, while identifying and recommending any potential services required.
- Keeping guests informed of the vehicle status through every step of the service visit.
- Ensure invoices and accounts are accurate, paid, and closed.
- Processing work order warranty claims.
- Invoicing and cashing out guests while clearly explaining the details of work performed with associated costs.
- Conducting follow-ups with guests after service.
- Maintaining necessary product, service knowledge training.

Qualifications:

- Previous experience in a customer service role, preferably in the automotive industry
- Strong communication and interpersonal skills
- Knowledge of automotive repair and maintenance procedures
- Ability to explain technical concepts to customers in a clear and concise manner
- Excellent problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer software for generating repair orders and maintaining customer records

You should have minimum 2+ years customer service experience

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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