Prcs Customer Service/booking Clerk

3 weeks ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 6757
Department: Rec, Cultural & Facility Services Dept.
Service: Community Rec, Culture & Sport Services
Branch: Sport/Physical Literacy Branch
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $53,069.38 - $62,089.30 annually (2023 rates of pay)
Location: Overbrook Ctr. #33 Quill Street
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services
Application Close: 17/02/2023

**JOB SUMMARY**:
The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible for providing customer and booking services in a recreation or culture facility, acting as the first point of contact, including: processing registrations, memberships, bookings, point of sales operations, assisting the supervisor with promotional and special events, and other related administrative duties as assigned.

**EDUCATION AND EXPERIENCE**:
Completion of Grade 12

Minimum of 1 year of experience servicing the public by phone and in person in a recreation setting, and using software to perform program registrations, membership, booking processes and point of sale operations.

Experience working in one of the relevant fields based on key functions to be performed and primary facility program focus, i.e. Aquatics, Sports/Fitness, Special Needs, Arts, Culture, etc. or related field.

**CERTIFICATIONS AND LICENCES**:

Current Standard First Aid, CPR and/or AED certificates

**KNOWLEDGE**:

- Customer service delivery mechanisms, practices and strategies, including the resolution of customer related complaints
- Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
- Knowledge of recreation and culture programs and service delivery related to a recreation setting
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.

**COMPETENCIES, SKILLS AND ABILITIES**:

- Ability to advise clients as to appropriate programs and program levels, program alternatives, available services, etc. specific to the department
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Ability to work independently and in a fast paced team environment
- Organize, multi-task and prioritize work
- Strong interpersonal skills are required to communicate effectively with all external and internal work related contacts

**WHAT YOU NEED TO KNOW**
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

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