Order Operations Analyst

2 weeks ago

Waterloo, Canada Magnet Forensics Full time

**Who We Are; What We Do; Where We’re Going**

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.- Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.- With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.- If you think you would be the right person to join our team working towards this goal, we would love to hear from youYour Team- The Magnet Forensics **Order Operations** team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders.- A quote from your leader:
- “The _**_Operations Analyst _**_is responsible for the end of sale cycle within the organization. In this role you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.”_

**What You Will Accomplish**:

- Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service
- Create accurate Order Contracts
- Create Accounts within Invoicing Portals
- Create software licenses within various systems
- Create and maintain workflow process documents and videos
- Manage the team’s inventory requirements
- Invoice clients and prepare reports as needed
- Work with Marketing to create order materials
- Perform clerical duties such as maintaining financial filing and record systems
- Assisting the sales team with customer issues, orders, and sales requirements
- Assist the finance team, as required, for example Prepare and match credit memo’s
- Assist with completing Vendor Forms

**What We Are Looking For**:
There are a couple must haves, but we will keep that list short:

- 2+ years of experience successfully working within order fulfillment processing
- Experience working with Salesforce
- Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s
- Ability to successfully achieve results through independent actions with mínimal supervision, while also maintaining a strong collaborative approach with your amazing team
- *Providing support outside normal hours of work may occasionally be required to meet the business needs_

**The Most Important Thing**:

- ** CARE** -We care about each other and our mission to make a difference in the world.
- ** OWN** -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
- ** DEDICATE** -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- ** EVOLVE** -We are constantly innovating and exploring new ways to work together to make an impact with our work.

**Compensation & Benefits**:
Compensation Range:

- MIN: $48,800 - MID: $61,000 - MAX: $73,200 Currency: CAD

Magnet is proud to offer benefits such as:

- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
- _
- All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment._

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