Customer Service Team Leader

4 weeks ago

Magog, Canada Groupe SKYSPA Full time

**YOUR WORK ENVIRONMENT**

Open since 2004 and among the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, among the trees and on the banks of the Castle Brook River in Magog. The place has been designed with a concern for intimacy and contemplation, in an antique decor with a completely warm and unique character.

Join our attentive and warm team who are committed to offering a unique experience to their customers We offer many benefits and generous treatment and thermotherapy privileges to our employees

**YOUR ROLE**

As an **Assistant Supervisor**, you will be responsible for the customer experience and will become the resource person on duty in the absence of other Supervisors (Site, Care, SAC). You will ensure customer satisfaction in order to offer customers a memorable experience and will support and motivate the team of advisors on your shift in the following functions:
**Reception and departure of customers**:

- Provide highly professional, courteous, respectful, fast and efficient customer service;
- Welcome customers warmly, guide them in their choices and answer their questions, complete invoicing and payment, deliver items for their stay at the spa, advise on products for sale in our boutique.

**Call management**:

- Answer calls, inform customers about packages, promotions and treatments, take reservations in our system, maximize appointment times, optimize sales of treatments and gift certificates, confirm therapist appointments, carry out telephone tapping when required.

**Team and site management**:

- Ensure the presence of employees on their shift and ensure that the number is appropriate for the traffic, assign breaks and enforce them, ensure the proper functioning of the department, manage complaints that could not be responded to by the advisors;
- Be the reference person for all employees (maintenance, care, customer service) in the absence of their immediate superior and ensure that rules, procedures, protocols and standards are properly applied and respected;
- Carry out site tours to ensure the proper functioning of the installations (water tests, etc.);
- Manage orders and inventories.

**CRITERIA**:

- You are bilingual and have at least 2 years of experience supervising a team in a pro customer service environment, and are a positive leader;
- You demonstrate excellent communication skills, are naturally dedicated and cheerful.

**THE WORK SCHEDULE**:

- Permanent full-time position spread over 4 days/week;
- Variable availability including evenings and weekends.

**WHY JOIN THE NORDIC STATION SPA?**

It’s a second family that offers you lots of advantages
- **Free **access to our 4 spas for you and a guest, from Day 1;
- Generous **discounts **on **all **our treatments;
- Group Insurance* ;
- Corporate RRSP*;
- An undeniable team spirit;
- A very pleasant working environment;
- Casual dress code;
- Flexible hours;
- And more
- Only full-time positions are eligible for group insurance and RRSP

SSEN

  • Customer Service Team Leader

    1 week ago

    Magog, Canada Groupe SKYSPA Full time

    **YOUR WORK ENVIRONMENT** Open since 2004 and among the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, among the trees and on the banks of the Castle Brook River in Magog. The place has been designed with a concern for intimacy and contemplation, in an antique decor with a completely warm and unique character. Join our...

  • Maintenance Team Leader

    1 week ago

    Magog, Canada Groupe SKYSPA Full time

    **YOUR WORK ENVIRONMENT** Open since 2004 and among the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, among the trees and on the banks of the Castle Brook River in Magog. The place has been designed with a concern for intimacy and contemplation, in an antique decor with a completely warm and unique character. Join our...

  • Customer Service Agent

    4 weeks ago

    Magog, Canada Groupe SKYSPA Full time

    Under the supervision of the Team Leader, you will offer to our customers a warm, attentive and efficient assistance and guide them in their shopping care, hospitality and site visit. **YOUR WORK ENVIRONMENT** Open since 2004 and one of the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, through the trees and on the...

  • Customer Service Representative

    2 days ago

    Magog, Canada BMO Financial Group Full time

    498 rue Principale ouest Magog Quebec,J1X 2A9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Reprensentative

    1 week ago

    Magog, Canada BMO Financial Group Full time

    498 rue Principale ouest Magog Quebec,J1X 2A9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    1 week ago

    Magog, Canada BMO Financial Group Full time

    498 rue Principale ouest Magog Quebec,J1X 2A9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Agent

    3 weeks ago

    Magog, Canada Groupe SKYSPA Full time

    **YOUR WORK ENVIRONMENT** Open since 2004 and one of the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, through the trees and on the banks of the Castle Brook River in Magog. The place has been laid out with a concern for intimacy and contemplation, in an antique decor with a warm and unique character. Join our caring...

  • Food Service Team Member

    2 weeks ago

    Magog, Canada Bento Sushi Full time

    **FOOD SERVICE TEAM MEMBER** Join Team **Bento **and be a part of our group of companies which operates more than 5600 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. **Location**: - **Provigo,...

  • Customer Experience Associate

    2 months ago

    Magog, Canada TD Bank Full time

    **Work Location**: Magog, Quebec, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Service Desk Associate

    1 week ago

    Magog, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Desk Associate

    1 month ago

    Magog, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Desk Associate

    1 month ago

    Magog, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Advisor

    1 month ago

    Magog, Canada Spa Nordic Station Full time

    As the first point of contact, you will be in charge of offering customers warm, attentive and efficient assistance. See the offer

  • Customer Experience Associate

    2 months ago

    Magog, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 week ago

    Magog, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 week ago

    Magog, Canada TD Bank Full time

    403250BR Retail Banking - Customer Service Magog, QC March 16, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    5 days ago

    Magog, Canada TD Bank Full time

    **Customer Experience Associate**: - 426198BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1965 Sherbrooke Street **Employment Type** - Regular **City** - Magog **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Leader de Quart

    2 months ago

    Magog, Canada KFC Canada - FMI Group Full time

    **Location: 1514 Rue Sherbrooke, Magog, Quebec** **Chez PFK, nous nourrissons le monde. Mais nous faisons plus que cela. Nous remplissons leur vie. Nos repas sont importants et lorsque nous les servons avec notre hospitalité, nous faisons de la journée de nos clients une journée inoubliable. Nos emplois sont donc plus qu’un salaire - ils consistent à...

  • Leader de Quart

    6 days ago

    Magog, Canada KFC Canada - FMI Group Full time

    **Location: 1514 Rue Sherbrooke, Magog, Quebec** **Chez PFK, nous nourrissons le monde. Mais nous faisons plus que cela. Nous remplissons leur vie. Nos repas sont importants et lorsque nous les servons avec notre hospitalité, nous faisons de la journée de nos clients une journée inoubliable. Nos emplois sont donc plus qu’un salaire - ils consistent à...

  • Cashier / Customer Experience Associate

    1 week ago

    Magog, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...