Director, Applications

2 months ago

Calgary, Canada SAIT Full time

**The Opportunity**

**The Role**:

- Lead and develop long-term strategic plans for teams within the Applications and Infrastructure function, aligning with SAIT’s institutional goals and vision.
- Work with direct reports to develop annual roadmaps and oversee their implementation.
- Provide leadership that fosters teamwork, respect, and open communication across the department.
- Manage the full employee lifecycle, from hiring and training to performance enhancement and offboarding.
- Build and mentor high-performing, customer-service-oriented teams, promoting professional development and engagement.
- Promote intentional decision-making with a focus on Equity, Diversity, and Inclusion (EDI).
- Shape a leadership culture that encourages continuous improvement, service-excellence, and inclusivity and positions team members for long-term growth.
- Collaborate with SAIT leadership and departments to improve IT services and pursue strategic initiatives.
- Build strategic relationships with external vendors, partners, and peer institutions to drive innovation and ensure SAIT remains at the forefront of technology advancements.
- Lead change management initiatives with empathy and transparency, building trust and alignment across teams.
- Drive the continuous improvement of SAIT’s Applications and Infrastructure environments and recommend new technology solutions.
- Implement and manage a “cloud-first” approach for service delivery and innovation.
- Develop and maintain policies for securing SAIT’s technology environment.
- Define and implement performance metrics, key performance indicators (KPIs), and reporting processes for technology services.
- Establish and maintain service-level agreements (SLAs) for ITS-supported systems and services.
- Lead departmental budgeting, tracking, and forecasting efforts.

**Education & Qualifications**:

- Minimum Bachelor’s degree in a technical field, an advanced degree is preferred.
- 5+ years of direct experience managing technical managers.
- Proven ability to manage organizational change with empathy and transparency.
- Demonstrated knowledge of project management best practices.
- Experience leading teams in the selection, implementation, support, and enhancement of complex IT systems across a variety of hosting environments (especially cloud-based).
- Experience leading IT systems selection, implementation, and enhancement across diverse hosting environments.

**Skills & Experience**:

- Extensive knowledge of cloud platforms, hybrid cloud environments, and cloud migration strategies.
- In-depth understanding of network infrastructure, including LAN, WAN, SD-WAN, and VPN technologies.
- Knowledge of server management, storage solutions, virtualization, and disaster recovery strategies.
- Experience with IT service management (ITSM), DevOps practices, and service-oriented architecture.
- Knowledge of software development lifecycle methodologies and integration between development and operations teams.
- Strong grasp of cybersecurity, data governance, and regulatory compliance frameworks.
- Proven ability to manage disaster recovery plans, high availability systems, and data infrastructure.
- Experience managing third-party vendor relationships and negotiating technology contracts.
- Awareness of emerging trends like AI, machine learning, blockchain, and IoT in higher education.

**Job classification**: Director

**Salary range**:$150,000-177,000

**Paid Leave**:4 Weeks Vacation / 14 Flex Days per year

**# of positions**:1

**Hours Per Week**:37.5

**Posting closing date**:September 27th, 2024

View a summary of our **benefits and perks** for salaried employees as one of Alberta's Top Employers, including health & dental care, pension plan, vacation & special leave and flexible work options at our beautiful inner-city campus.

**About SAIT**

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about EDI at SAIT.

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