President and CEO
3 weeks ago
President and CEO
Permanent
30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
**Who we are**
IFDS Canada is a 50/50 joint venture between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.
With entities in Toronto, Canada, Dublin, Ireland, and Luxembourg, IFDS is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS’ technology is used by over 240 financial organizations around the world. Enabling solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. With over 1,700 employees and partners located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise supports more than 18 million accounts with AUA of CAD $4.7 trillion.
With approximately 350 employees, IFDS Canada provides technology and service solutions to a broad range of financial services organizations.
**Job overview**
Reporting to the IFDS Canada Board, the CEO of Canada is responsible for all aspects of the business. The CEO will establish a strategic vision for IFDS and execute against that vision. This will include:
- Delivery of year on year growth of revenue and margin
- Development of new products and capabilities
- High levels of client satisfaction and retention
- Productivity improvements through the use of industry leading technology and tools to drive efficiency gains
- Ensuring a strong and compliant culture
Responsibilities also include ownership of all corporate functions - Operations, Finance, Risk Management, Onboarding, Compliance, and Human Resources.
**What you will do**
- Drive the development and execution of IFDS Canada’s medium to long range strategy in the context of all client and stakeholder interests
- Drive client satisfaction and optimize organizational effectiveness through the use of metric-based operational and financial performance indicators
- Leverage industry leading technology and a global footprint (Canada, India, Asia) to further productivity developments and an exceptional client experience
- Establish productive relationships with current and prospective clients to support achievement of revenue targets
- Undertake progressive talent management practices to maintain a high performing workforce of engaged staff
- Maintain effective relationships within IFDS, and within client and stakeholder organizations to further IFDS’ business objectives and resolve issues
- Optimize client satisfaction through stable, efficient Operational service delivery
- Ensure the successful completion of projects and onboarding of new clients
- Manage risk and regulatory compliance to the highest standards and oversee key aspects of IFDS’ relationships with local regulators
- Champion change across the organization to build scale and enhance service delivery in a growth environment
- Oversee all Financial aspects of the business and deliver on the P&L requirements
**What we require**
- A proven record of accomplishment for business growth through results-driven leadership in a role of equivalent scope
- Significant experience within Financial Services in executive roles working directly with clients across the relationship management life cycle including sales, onboarding, customer success, and operational effectiveness
- Broad functional business knowledge; experience with Transfer Agency services an asset
- Ability to shift from formulating strategy to hands on execution of operational plans
- Experience managing outsourced and offshore providers to deliver on a 24/7 operating model
- Demonstrated ability to navigate relationships with multiple stakeholders including clients, partners, and shareholders in a complex, global service delivery model
- Prior Board experience and direct experience interacting with regulators
- Strong financial acumen and related corporate financial management experience including responsibility for the P&L
- Experience in a global company with multi-country responsibility and demonstrated cross-cultural effectiveness
- Bachelor’s degree required; master’s degree in a relevant discipline is preferred
**AODA Statement
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