Business Technology Analyst

2 weeks ago

Calgary, Canada Lynx Air Full time

Are you excited about the prospect of joining a startup organization?

Interested in being a part of the changing skies in Canada and beyond?

Want to work with world-class leaders who have extensive industry know-how?

Curious about how it feels to contribute and join Canada's newest airline while redefining affordable air travel?

If so, we have an exciting opportunity for you

We are seeking a **Business Technology Analyst - OCC (Operations Control Centre)** for our** IT** team to join our rapidly expanding, dynamic organization

**WHO WE ARE**:
Let your career fly with Lynx Air, Canada's newest ultra-affordable airline. Our mission is to make air travel accessible for all, by offering low-cost, safe and customer-first flying experiences. With airfares sky-high in Canada, we're here to change the game

Our brand-new fleet of Boeing 737 MAX planes will take Canadians to select Canadian and USA destinations at an ultra-affordable price point and we're excited to be building our team that will help us get there. With backing from prominent investors, we're poised to revolutionize the Canadian airline industry.

Join our team and be part of the changing skies of Canadian aviation

**WHAT THE ROLE ENTAILS**:
Reporting to the Director, Airline Operational Technology, the Business Technology Analyst - OCC improves and maintains the company's use of information technology systems. Tasked with examining the need for and use of computer systems, identifying problems and areas for improvement in execution.

They will provide ongoing analysis of our business requirements and our evolving technology environment as well as participate in technology selection, planning and coordination work to federate, harmonize or integrate our key business systems.

**WHAT YOU WILL BE DOING**:

- Manage the business functions and user authorizations of IS Applications:
SaaS VOIP telephone system
Cyber-security training and management
Identity Management (Single Sign On)
- Assist stakeholders to evaluate technical processes and provide an effective interface with vendor partners.
- Recommend modifications to (or the use of) systems to improve efficiency and reduce the cost of operations.
- Determine appropriate and sensible procedures for IT technologies
- Assist business stakeholders with equipment & software configurations to facilitate business needs.
- Provide resolutions for business and IT-associated issues.
- Administration and documentation of key resources to facilitate internal workflows and communicate across systems and data resources.
- Ongoing technical evaluation of key solutions/platforms to ensure the IS Team has identified and is tactically positioned to implement, secure, and properly execute accordingly.
- Monitors MSP desktop support provider and assists Director, Airline Operational Technology with managing the relationship
- Act as on-site “smart hands” and/or an expert user resource in cooperation with our MSP to troubleshoot and resolve complex technology issues that are beyond the technical scope of airline staff
- Assists Director, Airline Operational Technology with IT Asset Management lifecycle (procure, deploy, maintain, replace, retire)
- Assists Director, Operational Technology with management of cellular mobile provider (this will get more complicated as we start adding iPads and airplanes with SIM cards)
- Document technical processes and procedures for staff relating to IT Team managed systems.
- Maintain adherence to and advocate for change control process and procedure
- Cybersecurity awareness advocate and training coordinator for staff

**WHAT YOU BRING TO THE ROLE**:

- Diploma or university degree in IT, Computer Science or relevant field, management information systems, or equivalent through a combination of education and/or experience.
- Proven experience as a help desk technician or other IT customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Expert understanding of computer systems, mobile devices and other technology products
- Ability to diagnose and resolve technical issues
- Comfortable working rotating shifts 24/7
- Proficient in English, excellent oral and written communication skills
- Customer oriented

**WHAT YOU WILL GET FROM US**:

- Industry competitive salary
- The chance to be part of building something from the ground up. Aggressive growth plans of the organization mean there is no limit to how far you can grow your career with the organization
- An environment that promotes a healthy work-life balance
- Open and collaborative work environment. You bring your great ideas, and we will put them to action
- Comprehensive benefits plan including dental, vision, and paramedical coverage
- The opportunity to travel where we fly. Not only do you get to travel standby on our airline, but we allow you to share that privilege with 6 unrestricted designates

We're an Equal Employment Opportunity employer that p

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