Practice Assistant

3 weeks ago

Ottawa, Canada Borden Ladner Gervais LLP Full time

We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at


Purpose of the Role

The Practice Assistant (Trademarks) will be expected to provide support to leading Trademark Agents and contribute to the overall excellent level of service provided to our clients by the Intellectual Property Group.

The Practice Assistant will take an active interest in, and obtain a thorough understanding of, all aspects of client requirements to provide exceptional service levels to the Agents and our clients. The Practice Assistant will act as workflow coordinator for other support services including delegating and reviewing the completion of document production, file management, copying/scanning work and other administrative work.

Key Responsibilities
- The key responsibilities of this role are:

- Manage due dates for Agents and follow up with clients when needed
- Assist with the preparation of correspondence with clients and associates in many jurisdictions
- Communicate internally and externally, to ensure that all correspondence and deadlines are managed in a timely manner and in accordance with the BLG Service Standards
- Distribute workflow as appropriate to Administrative team members
- Assist with preparation of correspondence in oppositions, summary cancellation proceedings, and disputes
- Coordinate with support teams to arrange meetings and travel requirements
- Support Agents in marketing activities including involvement in preparation of pitches and presentations
- Manage client accounts including ensuring all time is captured and invoiced in accordance with client instructions
- In addition to providing support to the Agents to whom they report, a Practice Assistant will also provide assistance to their colleagues as required

Key Competencies
- Legal Assistant or Law Clerk Diploma or equivalent experience;
- Minimum 3 years’ experience in a related role, experienced in practice management, and extensive knowledge of Trademarks
- Proficiency in MS Office (excellent knowledge of advanced functions in Word);
- Ability to communicate in a professional manner with clients and lawyers;
- Ability to interact professionally with clients and all members of the firm;
- Strong organizational skills and time management skills;
- Self-starter who can work with mínimal instruction/supervision;
- Detail-oriented individual with good proofreading skills;
- Excellent multi-tasking skills;
- Ability to follow instructions with mínimal supervision and take initiative;
- Able to set priorities while maintaining flexibility;
- A team player with excellent interpersonal skills.

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