Support Services Assistant

4 weeks ago

Greater Sudbury, Canada Canadian Blood Services Full time

**Job category**: Administrative
**Job posting ID**: 4163

**Employment status**:Regular full-time

**Classification**:OPSEU 619
**Salary/Rate of pay**:$24.60/hour

**Application deadline**: 2023-02-23

**Somewhere in Canada there’s a life you can save.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

**Join Canada’s Lifeline** and make a meaningful difference every day.

**About the role**

Canadian Blood Services is looking for a **Regular full-time Support Services Assistant** to join our team in **Sudbury**. The work of the **Support Services Assistant** is integral to Canadian Blood Services role as **Canada’s Lifeline.**

Reporting to the Manager, Support Services, the NCC Support Services Assistant coordinates all administrative and clerical support as assigned by the Customer Relations, Information Nurse Services and Support Services teams.

The NCC Support Services Assistants will be responsible for providing support on a wide variety of assignments from all departments at the NCC. Utilizing digital and electronic systems, apps and projects, crafting digital solutions using Microsoft Office 365, providing reports that support various programs and provides administrative/clerical support and assistance to the NCC’s management and supervisory team.

**Key responsibilities include**:

- Provides support to the Customer Relations, Information Nurse Services and Support Services teams.
- Support various programs, platforms and projects used by the NCC, i.e. Stem Cell, Investigation of Possible Donor Duplicates, Donor Experience (DX), Case Management - Hospital Complaints.
- Builds effective relationships.
- Performs a variety of clerical tasks.
- Performs other related duties as required, including being current and cross-trained to assist and/or backfill other administrative roles at the NCC.

**Required Skills**:

- Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a Community College diploma in Office Administration.
- A minimum of three years of related experience.
- Demonstrated advanced working knowledge of Excel and SAP, with proficiency in all other Microsoft office programs is required.
- An equivalent combination of education, training and experience may be considered.
- Exceptional interpersonal skills, with the ability to work and collaborate effectively with colleagues from different departments and backgrounds (i.e. Customer Relations, Information Nurse Services, Support Services, internal/external communications, marketing, etc.).
- Excellent written and verbal communication skills in English. Fluency in French is an asset.
- Demonstrated ability to engage in creative and analytical thinking.
- Ability to independently solve problems and take initiative.
- Highly organized, accurate and attentive to detail.
- Experience in scheduling and timekeeping is an asset.
- Exposure to event planning is an asset.

**Benefits**:

- Starting rate: $24.60/hour
- Vacation and Holidays in lieu.
- Defined benefits pension plan, Employee discounts, wellness programs and more.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.**If this role resonates with you, we encourage you to apply This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.**

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.

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