Restoration Team Leader

2 months ago

Calgary, Canada Winmar Property Restoration Specialists Full time

Reporting to the Project Managers, the Restoration Team Leader has an advanced understanding of restoration techniques used in mitigation and cleaning methods utilized in structural and content restoration as well as organizational effectiveness of warehouse storage and time management skills. Duties include overseeing the successful productivity of the department while working alongside their crew to manage drying, cleaning or demolition strategies, list, photograph, clean, pack, store and deliver restorable and non-restorable content using our pack out and inventory system.

This position also assists in overseeing and managing our cleaning and janitorial activities as they relate to active contracts and work.

This position requires collaboration and coordination with all Company executives, leaders, and support staff in order to develop best practices and achieve performance goals to ensure operational excellence, superior service, and effective claims management.

SITE SUPERVISION, MITIGATION AND CONTENT MANAGEMENT.......................................... 70%

Attend loss locations in person to assess damage, causes of loss, and quantum reserves for coverage assessment and authorization authority to business partners

Physically execute required site strategies related to containment, demolition, drying in place, mitigation, odor control, equipment installation and monitoring

Coordinate and dispatch staffing requirements for efficient turnaround of processing time

Utilize technology such as Encircle to document damage, reporting, and loss control measures

Ensure content is properly and effectively listed, photographed, packed, cleaned, stored and returned throughout the restoration process as required (includes restorable and non-restorable content)

Coordinate with experts such as electronics, têxtiles, antique, collectible, artwork, or specialty vendors and the Project Manager to arrange for assessment, quotation, processing, continued storage or return of restored content

Maintain detailed file management notes and audit of profitability and financial health of projects with detailed management of supplies, materials, and labor

Create and manage work authorization, change of work orders, and client communications regarding scopes of work, production, and storage schedules

Coordinate with the Project Manager, Project Manager Assistant, Adjusters and Homeowners for set-up of viewing and disposal of non-restorable items

Obtain necessary sign off to allow for disposal of content

Oversee and maintain stock and organization of the content and janitorial consumable products

Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other people’s property and information

Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support

**Qualifications**:
Bachelor’s Degree, and/or insurance-related education certifications

Knowledge of, and experience in, developing and managing budgets

Excellent organizational, interpersonal, time management and communication skills

Strong leadership skills

Critical Success Factors include: Customer/Team Advocate; Flexibility; Positive Attitude; Team Player; Problem Solver; Ability to manage multiple tasks simultaneously; Initiator; Change Agent; Coach; Leader; Risk Taker; Strategic Visionary; Negotiate high stress situations; Tireless and high energy resolver

Strong interpersonal and written skills

Able to establish key relationships with strategic business partners

Strong independent decision-making ability

IICRC certification in Fire and Smoke and/or Odour Control

IICRC certification in Water Damage Restoration Technician is an asset -3-5 years’ experience in content restoration

2+ years’ leadership experience

Knowledge and experience with chemical products, disposal and use on varying surfaces

Construction / Insurance experience preferred

Comprehensive understanding of customer service, principles and practices

Class 5 Alberta Drivers’ License

Ability to work within a team or independently as needed

Strong written and verbal communication skills

Proven ability to multi-task in a fast paced environment

Intermediate to advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite

Willing to work evenings, on call and weekends when requested

Periodic travel may be required

Criminal Record Check Physical Demands

Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

Access and mobility in tight spaces

Fit Testing - half and full face mask as needed, annual certification required

Working at Heights - over 5 feet, periodically

Sustained periods of standing, sitting, walking, be

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