Analyst, Broker Inquiries

2 weeks ago

Montréal, Canada Definity Full time

Job ID : 6398
Category : Personal Insurance
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**What can you expect in this role?**

The Broker Inquiries Representative is the first point of contact for Personal Insurance policy questions. You will be supporting inquiries pertaining to products, pricing, underwriting, billing and payments using knowledge and decision-making authority to effectively resolve inquiries in a single contact.

Please Note: This role will support our Broker Assist Centre (BAC) hours of operation which are: 7:30 am to 6:30 pm. Your core 7.25 hours will fall within this range.

**Your responsibilities**:

- Answer brokers questions pertaining to Personal Insurance products, pricing, underwriting, and billing
- Handle broker inquiries pertaining to underwriting, requests for systems support and workflow advice. Potential inquiries may include guidance on underwriting rules, Guidewire support, workflow support, navigating workflows surrounding binding and issuing a new policy, and policy changes.
- Support brokers by resolving billing and payment inquiries for both personal and commercial insurance policies. Potential inquiries may be related to billing statement explanations, billing options, payment plan changes, notification of payment, requests to remove charges or waive fees, changes pertaining to credit card payments and bank withdrawals.
- May be required to support Claims calls during a catastrophe or other call centers that are experiencing higher than usual or unexpected work volumes.
- Identifies when an issue cannot be resolved during initial contact and when required, escalates inquiries to key points of contact
- Supports the processing of Personal Insurance transactions on the Guidewire system that are not enabled by broker self-serve functionality and to support other departments.

**What do you bring to the role?**
- Personal Insurance industry experience preferred
- Previous customer service/contact centre experience
- Service focused with a positive helpful attitude
- Excellent people skills and strong written/verbal communication skills
- Self-starter, motivated and strong problem-solving skills.
- Attentive listener with the ability to anticipate and understand customer needs
- Successfully maneuver difficult conversations with ease while exercising empathy, patience, professionalism, and the use of positive language.
- Ability to handle surprises and to communicate effectively under pressure
- Demonstrates accountability to provide resolution
- Meticulous, detail focused coupled with strong computer literacy skills
- Post-secondary education preferred

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Technical Support Analyst- Online Platforms

    3 weeks ago

    Montréal, Canada BFL CANADA Full time

    **WHO WE ARE** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their...

  • Insurance Broker

    3 weeks ago

    Montréal, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Broker Compensation Coordinator

    2 months ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Job summary **Responsibilities**: - Support the day-to-day operations of the compensation team. - Review, validate and process brokers' billing and payment in a timely and accurate manner. - Manage internal and external inquiries from the compensation team mailbox. - Perform weekly compensation analyses and provide...

  • Broker Compensation Coordinator

    2 days ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Job summary **Responsibilities**: - Support the day-to-day operations of the compensation team. - Review, validate and process brokers' billing and payment in a timely and accurate manner. - Manage internal and external inquiries from the compensation team mailbox. - Perform weekly compensation analyses and provide...

  • Executive Broker

    2 months ago

    Montréal, Canada EgR Full time

    **Executive Broker** Type of position: Permanent / Full time **Our strengths** Our firm is made up of a multidisciplinary team of qualified professionals, including brokers dedicated to risk marketing, preventionists, lawyers and adjusters. **We leverage**: - Our commitment to long-lasting business partnerships with our clients; - The professionalism...

  • Real Estate Broker

    3 weeks ago

    Montréal, Canada Keller Williams Urbain Full time

    **PLEASE ONLY APPLY IF YOU **_**HAVE Y**_**OUR OACIQ LICENSE OR ARE PRESENTLY **_**IN**_ **THE REAL ESTATE PROGRAM** DARE TO DREAM BIG? Ignite your career with our powerhouse brokerage! Keller Williams is the largest franchise brand in real estate. Joining our team is about more than doing a job - you’re integral to our collective mission. As you...

  • Commercial Insurance Broker

    2 weeks ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Commercial Insurance Broker

    2 weeks ago

    Montréal, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to...

  • Analyste Crédit Hypothécaire

    4 weeks ago

    Montréal, Canada M3 groupe financier Full time

    **Titre du poste**: Analyste crédit, Centre de service M3 **Relève de**: Directeur, Centre de service M3 *Le poste est offert en mode hybride, à raison d'une journée par semaine au bureau de Montréal. **À propos de nous** Le Groupe Financier M3 et ses filiales (notamment Multi-Prêts, Mortgage Alliance et M3 Tech) sert plus de 8500 courtiers...

  • Commercial Insurance Broker

    4 weeks ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Commercial Insurance Broker

    3 weeks ago

    Montréal, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to...

  • Commercial Insurance Broker

    3 weeks ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Transactions, Analyst

    2 weeks ago

    Montréal, Canada eXp Realty Full time

    **Description**: - Position at eXp Canada_ - We are one of the _first all-remote companies_ with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Quebec._ **Who is eXp Canada?** Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions,...

  • Bilingual Personal Lines Damage Insurance Broker

    2 months ago

    Montréal, Canada Orbit Full time

    Company Description Every industry and profession have their own special characteristics, just as individuals do. At Orbit, our seasoned team of brokers and managers take those characteristics into account when designing training programs for our teams and tailored insurance solutions for our clients. We have one common goal in mind: protecting our...

  • Commercial Insurance Broker

    2 weeks ago

    Montréal, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to...

  • Technical Analyst

    3 days ago

    Montréal, Canada Banque Laurentienne Full time

    Montreal- OperationsFull Time- 27005- 06 March 2024**Laurentian Bank. Seeing beyond numbers** **Building a better and different financial institution** Financial Benefits Working Environment Commuting and Travelling Food and Drinks Nice to have Financial Benefits Pension plan Group Insurance Stock purchase program Mortgage, Line of Credit,...

  • Risk Analyst

    2 months ago

    Montréal, Canada Kruger Inc. Full time

    *** The Risk Analyst manages and helps reduce the organization's insurance recommendations and ensures proper maintenance of the systems in place using industry standards (FM and NFPA). He/she supports the plants in the design and implementation of risk reduction projects while ensuring the promotion of good internal risk management practices to meet...

  • Risk Analyst

    2 days ago

    Montréal, Canada Kruger Inc. Full time

    *** The Risk Analyst manages and helps reduce the organization's insurance recommendations and ensures proper maintenance of the systems in place using industry standards (FM and NFPA). He/she supports the plants in the design and implementation of risk reduction projects while ensuring the promotion of good internal risk management practices to meet...

  • Commercial Insurance Broker

    2 weeks ago

    Montréal, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Commercial Insurance Broker

    2 weeks ago

    Montréal, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to...