Mental Health Case Manager

4 weeks ago

Vancouver, Canada Connective Support Society Full time

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
The Mental Health Case Manager will provide high-quality, comprehensive, and intensive case management services to individuals experiencing homelessness or at risk of homelessness. The Case Manager will assess service users, develop, and implement Personal Service plans by utilizing therapeutic modalities and conducting motivational interviews for individuals as well as psychoeducational activities using a variety of therapeutic counselling techniques. This position will work with community, governmental and non-government agencies to support individuals to access and maintain safe and stable housing, utilizing a trauma-informed approach while respecting individual autonomy and rights to self-determination.

REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Senior Program Manager or their designate
- Participates as a member of the Connective services team to ensure quality and continuity of services to clients
- Liaises with staff and volunteers of community and government agencies as required
- Liaises with Connective staff as necessary
- Participates as a member of the Connective staff team

WHAT WE OFFER?
- Committed Living Wage Employer
- 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
- 2023 High-Performance Culture Award from SupportingLines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

KEY ACCOUNTABILITIES
- Gathers information relevant to service users’ needs by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists, and questionnaires. Conducts structured analyses of the information gathered to provide an assessment of service users’ needs.
- Evaluates client needs and develops short
- and long-term plans to meet such needs with the active participation of residents.
- Develops and implements therapeutic approaches and interventions to support clients in positive, sustainable behavioral change, growth, and development. Provides a variety of counselling interventions in accordance with the program's policies and procedures.
- Participates in the assessment, goal setting, and program planning, such as Personal Service Plans for individuals. Provides consultation to care team as required. Advises other professionals involved with client's care where further evaluation or more intensive treatment is required.
- Provides conflict-resolution support and strategies for clients as-needed. Responds to critical incidents, implements crisis intervention strategies, participates in collaborative crisis management, and informs the program team as needed.
- Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, health authorities and the community to provide appropriate referrals to clients.
- Works directly with other program staff (i.e., Tenant Support Workers and Indigenous Liaison Workers), community service and support providers, health authorities, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
- Reviews and evaluates clients’ progress and adjusts programs as required. Provides feedback and support to clients and/or their families.
- Accompanies and/or transports clients to activities such as appointments or leisure activities as part of their personal service plan.
- Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
- Trains staff in the appropriate approaches to dealing with crisis and to de escalate situations involving service users and community members. Shares best practices in terms of interventions.
- Supports the effective onboarding and training of new employees which may include training in current program systems, safety protocols, safety plans, OSH related concerns, Safer Consumption Room, Case Administration, and other relat

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