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Intake Coordinator

1 month ago

Calgary, Canada CBI Home Health Full time

**Temporary Position from January 2025 till July 2025**

The Intake Liaison is primarily responsible for ensuring accurate information is in the scheduling system to ensure accurate client service delivery in a professional, confidential, proactive, safe and efficient solution based manner. The Intake Liaison works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

**Qualifications**
- Minimum post secondary education; Medical Office Assistant related preferred
- Proficiency in Microsoft Office suite, and the ability to learn new programs specific to the business

**Competencies**
- Demonstration of excellent communication (written and verbal), organizational, interpersonal and time management skills
- Demonstrated attention to detail and accuracy in data entry
- Acts in a professional manner consistent with CBI Home Health’s mission, vision and values
- Works collaboratively within the team environment
- Superior performance by striving to meet or exceed all performance measures of the role
- Proven problem solving skills with the ability to establish priorities
- Able to work in a deadline driven high volume, multi-tasking environment while maintaining a results focused approach and attention to detail
- Focus on excellent customer

**Essential Functions**
- Monitors and ensures timely processing of incoming client service requests, and requests for changes or updates to client services within contractual obligations.
- Liaise with customer referral sources as required to ensure customer expectations are met
- Responsible for the integrity of information in Alayacare which would involve data entry, updates of client information, schedules and visits.
- Provide relief in Validation team as required
- Knows and adheres to the formal and informal departmental goals, standards and policies and procedures
- Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work

**About CBI Health Group**:
When you join our team, you’ll belong to one of Canada’s leaders in the healthcare industry with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures. Join us at CBI Health - where we work together to make great things happen.

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