Intermediate Application Support Analyst

5 months ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**

eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the role**

You must be willing to participate in the on-call 24/7 support strategy. This requires a rotation of support analysts to be available to respond to priority emergency Priority 1 service disruptions after hours.

**Typical Daily Duties**:

- Investigate problems; determine solution options, make required code modifications, test, and implement changes.
- Provide appropriate assistance to client inquiries
- Co-ordinate the allocation of programming resources to systems
- Support and maintain existing systems
- Train clients and peers
- Provide technical assistance and guidance for junior staff members
- Collaborate with various technology departments to complete required maintenance

**What we are looking for**:
eHealth Saskatchewan is seeking a results and detail oriented individual with strong technical knowledge. This is an integral role in supporting our day-to-day operations. We are looking for a team member who takes pride in their work and has strong customer service, technical and troubleshooting abilities.

**To qualify for this position you will have experience in the following**:

- Experience with the development life cycle concepts such as revision control, solution design techniques and change management protocols
- Experience with unit testing
- Service-level protocols, change management protocols, and quality control procedures
- Database queries, concepts, theories and principles such as Linux, MS SQL, and Oracle
- Programming concepts, techniques and languages such as Java,.net, Springboot, etc.
- Messaging concepts and languages such as HL7 or FHIR
- Experience working with integrated, enterprise scaled systems is required, healthcare setting preferred

**You will be**:

- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Service-oriented, patient, honest, and respectful/tactful;
- Thorough, reliable, disciplined, organized, and strong attention to detail;
- Creative, logical, and have a strong motivation for continuous improvement and learning;
- Analytical, attentive to detail and organized to ensure accuracy and efficiency in your work; and
- Proactive, diplomatic and respectful in communicating and building positive work relationships with internal and external stakeholders.

**Competencies**

**Communication**
- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

**Leadership**
- Ability to conceptualize, develop, monitor, adjust and implement projects, including, the facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.

**Problem Solving**
- Ability to diagnose technical problems such as delays, mal

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