General Manager

5 months ago

Saint John, Canada Matrix Mechanical Group Ltd Full time

**Matrix Mechanical Group Ltd** is looking for a General Manager to join our team. As a General Manager, you will be responsible for managing and optimizing the operations of our business. This includes developing our staff, scaling the business, refining profitability, and maintaining our service quality. Your expertise and knowledge will be essential in growing the business. We are looking to hire AWESOME people to align with our values listed below.
- **Safety**_
- We want everyone going home healthy. You are expected to uphold a safe environment for the team. Never let a customer, project manager or colleague put a team member in an unsafe situation.
- **Empathy**_
- Customer empathy is simply putting yourself in your customer’s shoes to understand what they are going through. This is core value because we are in a service business and being entrusted by our customers with what is often their largest asset, their home or development.
- **Awesome Comes Standard**_
- We all appreciate when someone does an amazing job for us. A job that when it is done, you know no one could have done it better. You will not have to worry about it again it is just done and done right.
- **Team Player**_
- A team player is someone who actively contributes to their group in order to complete tasks, meet goals or manage projects. Team players actively listen to their coworkers, respect ideas and aim to improve the product or process at hand. Team players understand that their team’s success is their own success, and they share responsibility when their team experiences difficulties along the way.

We are looking to add great leaders to our team. There is an opportunity to contribute your skill in providing the best commercial service work in Saint John.

**First, what is in it for you?**
- A great work environment: Everyone here knows what they’re doing and gives their best everyday. When things go sideways, we look for ways to help and don’t waste time placing blame. No jerks. No loafers. No yelling.
- Compensation: We pay well because we have great people who do a great job. Applicants aligned with this mantra can expect the same.
- Balance: We know our customers are going to have emergencies outside of the work week and we are there to support them.
- Technology: If you need something, you will have it. If you think we should be trying something new, let’s talk about how we could try it out. We love learning and getting better.
- Growth: Iron sharpens iron. If you are hungry to learn, we will provide lots of mentorship and training to develop your skills.

**What we need**:

- **Experience**: Management: 15+ years **(required). **Ability to manage an operation of 30-40 people. Experience with managing budgets, evaluating financials, and working with forecasts
- **Operational Efficiency**: Oversee the daily operations to ensure they are efficient and optimal. Develop standard operating procedures that maximizes the productivity and profitability of the business
- **Leadership Development**: Foster an environment that encourages continuous learning and growth. Provide guidance, mentoring, and coaching to our team
- **Business Scaling**: Optimize the back-office operations using technology and process improvement. Develop a plan of how we can & should scale including a list of key operational and financial ratios/guidelines
- **Profitability & Margin Enhancement**: Work with the controller and team leads to ensure the profitability of the business. Identify opportunities for higher margins and implement cost-saving measures without compromising service quality
- **Customer Relations**: Establish, cultivate, and maintain relationships with key service customers. Work with the existing customer base to identify more project opportunities. Set up a training program for the service team that educates them on customer service
- **Team Performance**: Regularly monitor team performance against objectives and KPIs. Implement necessary changes to improve efficiency and effectiveness.

**Salary**: $65,000.00-$80,000.00 per year

**Benefits**:

- Automobile allowance
- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Management: 10 years (required)

Work Location: In person

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