IT Business Analyst

3 weeks ago

Mississauga, Canada Electrical Safety Authority Full time

**About the Job**

ESA is seeking an entry level IT Professional for the role of **IT Business Analyst. **The IT Business Analyst will gain valuable experience while supporting the execution of ESA’s Digital Strategy. As a modern regulator, we continue to implement risk-based approaches as the industry, economy and demographics evolve. The ESA digital strategy is one key enabler of the overall ESA corporate strategy.

**Job Type**: Full Time, Permanent

**Benefits**:

- Competitive Salary
- Employee Assistance Program
- Wellness Program
- Employee Recognition Program

**About Us**

The ESA is one of Ontario's leading employers. If you choose to join our team, you will be entering a safety and development focused environment where we will care about YOU as a member of our team and as an individual. We take care of members of our team with an industry-leading benefits package and a defined-benefit pension plan, not to mention our competitive salaries.

We will help you build on your strengths, appreciate your diversity, provide opportunities for your development and challenge you to be your best. We will make sure you are clear on your accountabilities and have the right resources, systems and tools to achieve and succeed in your role.

**Key Duties/Responsibilities**:

- Participate in and contribute to the maturity of the Business Analysis discipline within the team. Leverage standard tools and techniques (wire frames, work flows, case diagrams and other documentation) to develop appropriate Business Requirements, while accepting coaching and mentoring from the Seniors on the team.
- Participate in the Change Request (CR) intake process. Liaise with IT Governance team on the prioritization of CRs to be worked on and ensure business users have an appropriate level of communication relative to the status of their CRs. Coordinate third party support of CR development when required.
- Design, develop and change processes to facilitate the business use of information systems. Identify problems and recommend process changes to resolve them. Work with external software manufacturers to resolve problems and new enhancements and suggest changes to address business needs. Discuss problems with business staff and make recommendations for solving business issues with technology solutions.
- Participate in the change, incident and problem management process, ensuring resolution and closure of assigned tickets in a timely manner.
- Perform other duties as required.

**Required Skills and Qualifications**:

- Successful completion of a four-year university degree in Information Technology or by having the equivalent level of education.
- 2-4 years of business analyst or equivalent experience.
- Ability to clearly and concisely articulate goals and objectives; listens actively and effectively and clarifies information as needed; interprets verbal and non-verbal messages; communicates tactfully and candidly.
- Demonstrates strong collaboration skills and techniques, which lead to conflict resolution, creating lasting productive partnerships.
- Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple stakeholders and changing demands with supervision.
- Please be advised that in relation to all job postings on this webpage, accommodation for persons with disabilities is available throughout the recruitment process upon request in accordance with requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act._

**COVID-19 Requirements**:

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