Intermediate IT Technician

1 week ago

Cambridge, Canada Pinnacle IPS Full time

**Job description**:
We are looking for an Intermediate level IT, Installation & Repair Technician to work in the South Western Ontario (SWO) area. An excellent compensation package along with company vehicle, tools and ongoing training is provided. This is a Full-Time position. There will be a requirement for On-Call shifts that would require availability on weekends/holidays with a rotation.

**Duties and Responsibilities**:

- As a single point of contact, you will respond in a very timely manner to on-site service calls for client’s IT hardware/software, & cabling
- Maintain networks
- Repairing or replacing damaged hardware & cabling as required
- Upgrading systems to enable software compatibility
- Performing tests and evaluations on software and hardware
- Offering information and support to users, including training
- Responsible for on-boarding & off-boarding employees
- Ordering equipment IT equipment in accordance to Pinnacle processes
- Reporting, tracking, and managing tickets in ConnectWise Manage
- Assisting on General help desk tickets with customer calls and inquiries

**Skills and Qualifications**:

- Strong oral and written communication
- Strong customer focus & relationship building skills
- Good understanding of Microsoft Office 365 Applications like Teams, Word, Excel, PowerPoint, etc...
- Ability to meet deadlines
- Time management skills
- Willingness to learn new processes and skills
- Ability to communicate technical concepts
- Discretion and confidentiality
- Understanding of computer networks and systems
- Organizational skills
- Valid driver’s license
- Ability to distinguish colors
- Work in all weather conditions
- Able to lift to 60 lbs.
- 44 hours per week minimum

**Additional Information**:
Technology, Tools Provided, Own Vehicle an Asset, Access to Company Vehicle Available

**Salary**: $55,000.00 - 65,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 2023-10-31

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